Go Cloud Communications experienced a minor incident on November 17, 2025 affecting Go CloudPBX, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2025, 10:23 AM UTC
We are aware of a UK wide issue affecting some call traffic for many telecom providers, this is already being investigated by the UK network provider. We are working with the network provider to get services restored as soon as possible and apologise for the inconvenience
- identified Nov 17, 2025, 10:51 AM UTC
The network provider has identified the issue and are applying a network fix. Our team are monitoring the system call traffic and will update further shortly.
- monitoring Nov 17, 2025, 11:00 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 17, 2025, 11:55 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 17, 2025, 01:27 PM UTC
This incident has been resolved.