Go Cloud Communications experienced a minor incident on March 11, 2025 affecting Go CloudPBX, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 09:35 AM UTC
Investigating - Our engineers are investigating reports of delay and silence on calls, affecting a subset of customers. Further updates will be provided within the next 20 minutes.
- identified Mar 11, 2025, 09:48 AM UTC
Our engineers have identified the issue and are working towards a fix ASAP. Next update within the next 20 mins.
- identified Mar 11, 2025, 10:06 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 11, 2025, 10:24 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 11, 2025, 10:38 AM UTC
Work is ongoing and a further update will be provided within the next 30 mins.
- monitoring Mar 11, 2025, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 11, 2025, 11:53 AM UTC
Traffic has returned to normal levels
- monitoring Mar 11, 2025, 11:56 AM UTC
Our Engineers will continue to monitor the incident over the next 24 hours.
- resolved Mar 11, 2025, 12:03 PM UTC
This incident has been resolved.