Genetec experienced a minor incident on December 5, 2025 affecting Web, desktop, and Mobile applications and Device management (enrollment and device configuration) and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 09:25 AM UTC
We are currently investigating an incident that is impacting our services. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- monitoring Dec 05, 2025, 09:29 AM UTC
We are closely monitoring the situation to ensure the issue is fully resolved.
- resolved Dec 05, 2025, 09:31 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.