Genetec incident

Genetec Clearance thumbnail generation not generated for some video files

Minor Resolved View vendor source →

Genetec experienced a minor incident on January 7, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 09:00 PM UTC
Resolved
Jan 07, 2026, 09:00 PM UTC
Duration
—
Detected by Pingoru
Jan 07, 2026, 09:00 PM UTC

Update timeline

  1. resolved Jan 07, 2026, 11:37 PM UTC

    An issue has been identified to affect the thumbnail generation for video files of Clearance in all regions. We deployed a fix at 6PM and corrected all files that may have had missing thumbnails between the reported and resolved timestamps.