Genetec incident

Security Center SaaS video recording functionality degradation – US and West Europe Datacenter Regions

Major Resolved View vendor source →

Genetec experienced a major incident on January 15, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 04:12 PM UTC
Resolved
Jan 14, 2026, 05:30 AM UTC
Duration
—
Detected by Pingoru
Jan 15, 2026, 04:12 PM UTC

Update timeline

  1. resolved Jan 15, 2026, 04:12 PM UTC

    We encountered an issue in our US and West Europe Datacenter regions that temporarily affected cloud services, resulting in disrupted cloud recording functionality on a subset of customer cameras. The issue was identified and resolved by our engineering team, and full service was restored at 1:20PM EST. We apologize for any inconvenience this incident may have caused and thank you for your patience and understanding.