Genetec experienced a major incident on January 18, 2026 affecting Device management (enrollment and device configuration), lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2026, 07:55 PM UTC
We are currently investigating a performance degradation in United State region affecting enrollment, configuration, and status of cameras. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- identified Jan 18, 2026, 08:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 18, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 18, 2026, 09:33 PM UTC
This incident has been resolved.