Genetec experienced a major incident on November 18, 2025 affecting Web, desktop, and Mobile applications and Video Streaming, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Web, desktop, and Mobile applicationsVideo Streaming
Update timeline
- investigating Nov 18, 2025, 09:30 AM UTC
We are currently experiencing a service disruption that may impact the SC SaaS application. Our teams are actively investigating and working to restore full functionality as soon as possible. Further updates will be provided as more information becomes available.
- resolved Nov 18, 2025, 09:54 AM UTC
The issue has been mitigated and the service is currently stable. Our teams are closely monitoring the system to ensure continued normal operation.