Genetec incident

Issues with work item service in us-east cluster

Major Resolved View vendor source →

Genetec experienced a major incident on January 17, 2026 affecting US (https://ops.center), lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2026, 06:00 PM UTC
Resolved
Jan 17, 2026, 08:50 PM UTC
Duration
2h 49m
Detected by Pingoru
Jan 17, 2026, 06:00 PM UTC

Affected components

US (https://ops.center)

Update timeline

  1. investigating Jan 19, 2026, 12:12 PM UTC

    We are currently investigating an incident that is impacting work item service in us-east cluster. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

  2. investigating Jan 19, 2026, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 19, 2026, 12:17 PM UTC

    We have identified the cause of the incident and are implementing a solution.

  4. identified Jan 19, 2026, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 19, 2026, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 19, 2026, 12:23 PM UTC

    This incident has been resolved.