- Detected by Pingoru
- May 12, 2026, 05:43 PM UTC
- Resolved
- May 13, 2026, 06:32 AM UTC
- Duration
- 12h 49m
Affected: Gainsight CS US1 Application
Timeline · 2 updates
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investigating May 12, 2026, 05:43 PM UTC
We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages. - Dashboard filters - Home Page filters - Report Filters - Rules/Data Designer Task filters - JO Query builder Tasks filter Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues. Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!
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resolved May 13, 2026, 06:32 AM UTC
A fix has been applied and the is issue is now resolved
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 06:39 AM UTC
- Resolved
- May 08, 2026, 11:03 PM UTC
- Duration
- 16h 23m
Affected: Gainsight CS US1 ApplicationUS1 Rules Engine Queue
Timeline · 4 updates
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monitoring May 08, 2026, 06:39 AM UTC
We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ) Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone. US2 and EU are not affected.
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monitoring May 08, 2026, 02:50 PM UTC
We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.
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monitoring May 08, 2026, 05:20 PM UTC
While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to ongoing infrastructure issue.
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resolved May 08, 2026, 11:03 PM UTC
Rules queues are back to their normal levels.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 04:24 PM UTC
- Resolved
- Apr 02, 2026, 09:04 PM UTC
- Duration
- 4h 40m
Affected: US2 Rules Engine Queue
Timeline · 3 updates
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monitoring Apr 02, 2026, 04:24 PM UTC
We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.
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monitoring Apr 02, 2026, 07:05 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 02, 2026, 09:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 09:14 PM UTC
- Resolved
- Mar 16, 2026, 11:25 PM UTC
- Duration
- 2h 11m
Timeline · 2 updates
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identified Mar 16, 2026, 09:14 PM UTC
Gainsight PX customers may experience intermittent issues resolving application domains. An issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.
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resolved Mar 16, 2026, 11:25 PM UTC
The issue has been resolved by the upstream DNS service provider.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 08:54 PM UTC
- Resolved
- Jan 29, 2026, 10:01 PM UTC
- Duration
- 1h 6m
Affected: Gainsight CS US1 ApplicationUS1 Rules Engine QueueUS1 Data Processor QueueUS1 Data Ingestion QueueUS - Insight Agent - Powered by Staircase AI
Timeline · 5 updates
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investigating Jan 29, 2026, 08:54 PM UTC
We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.
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identified Jan 29, 2026, 09:26 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 29, 2026, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 29, 2026, 10:01 PM UTC
This incident has been resolved.
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postmortem Jan 30, 2026, 06:41 AM UTC
We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it. The service was fully restored, and we’ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 07:40 PM UTC
- Resolved
- Dec 04, 2025, 01:16 AM UTC
- Duration
- 7d 5h
Affected: Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application
Timeline · 3 updates
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investigating Nov 26, 2025, 07:40 PM UTC
We are investigating login issues for a subset of customers using GSuite for SSO.
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investigating Nov 26, 2025, 10:27 PM UTC
Thank you for your patience as we continue to investigate this issue. Only customers using GSuite for SSO are affected at this time.
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resolved Dec 04, 2025, 01:16 AM UTC
Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 04:33 AM UTC
- Resolved
- Mar 18, 2026, 04:35 PM UTC
- Duration
- 118d 12h
Affected: Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU ApplicationEU Gainsight Salesforce IntegrationUS2 Gainsight Salesforce IntegrationUS1 Gainsight Salesforce Integration
Timeline · 53 updates
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:13 PM UTC
- Resolved
- Nov 18, 2025, 03:53 PM UTC
- Duration
- 1h 39m
Affected: US - Insight Agent - Powered by Staircase AIEU - Insight Agent - Powered by Staircase AI
Timeline · 3 updates
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investigating Nov 18, 2025, 02:13 PM UTC
Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.
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monitoring Nov 18, 2025, 02:46 PM UTC
A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor.
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resolved Nov 18, 2025, 03:53 PM UTC
This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 12:13 PM UTC
- Resolved
- Oct 21, 2025, 09:03 PM UTC
- Duration
- 1d 8h
Affected: Gainsight CS US1 ApplicationUS1 Rules Engine QueueUS1 Data Processor QueueUS1 Data Ingestion Queue
Timeline · 15 updates
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2025, 10:17 AM UTC
- Resolved
- Aug 14, 2025, 04:20 PM UTC
- Duration
- 6h 3m
Affected: US1 Rules Engine Queue
Timeline · 3 updates
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investigating Aug 14, 2025, 10:17 AM UTC
We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers. Our team is actively working on this and we will provide an update as we have more information.
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monitoring Aug 14, 2025, 11:12 AM UTC
The source of this delay has been identified and addressed. However it can take some time for the queues to catch up. The issue is now resolved and we will continue to monitor closely.
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resolved Aug 14, 2025, 04:20 PM UTC
Queues are back to their normal levels.
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2025, 02:05 PM UTC
- Resolved
- Aug 12, 2025, 03:13 PM UTC
- Duration
- 1d 1h
Affected: Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application
Timeline · 4 updates
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investigating Aug 11, 2025, 02:05 PM UTC
We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.
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investigating Aug 11, 2025, 03:19 PM UTC
We are continuing to investigate this issue. At this time, customers hosted in US1 can clear browser cache to help with this issue.
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monitoring Aug 11, 2025, 05:00 PM UTC
Our team has identified issue related to Caching and have taken recovery actions. We are closely monitoring the situation. If you are still facing any issues, please email [email protected]
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resolved Aug 12, 2025, 03:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 08, 2025, 03:34 PM UTC
- Resolved
- May 08, 2025, 06:05 PM UTC
- Duration
- 2h 31m
Affected: Gainsight CS EU Application
Timeline · 3 updates
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investigating May 08, 2025, 03:34 PM UTC
We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.
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monitoring May 08, 2025, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 08, 2025, 06:05 PM UTC
This incident has been resolved. Self healing measures were triggered to resolve this issue and we monitored for an extended time to ensure stability. We are making threshold adjustments to prevent similar issues moving forward. Please contact [email protected] with any questions.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2025, 09:20 AM UTC
- Resolved
- Jan 23, 2025, 10:58 AM UTC
- Duration
- 1h 37m
Affected: US1 Rules Engine QueueUS1 Data Processor Queue
Timeline · 3 updates
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investigating Jan 23, 2025, 09:20 AM UTC
We are investigating reports of latency in processing queues of CS-US1 environment. We will post further updates as we have more details.
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monitoring Jan 23, 2025, 09:37 AM UTC
We have identified the issue causing delays and taken recovery actions. Queues are now processing as expected and backlog will clear in next couple of hours. Monitoring closely.
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resolved Jan 23, 2025, 10:58 AM UTC
Queues are back to normal levels.
Read the full incident report →
- Detected by Pingoru
- Nov 22, 2024, 04:38 PM UTC
- Resolved
- Nov 22, 2024, 04:38 PM UTC
- Duration
- —
Affected: Gainsight CS US1 ApplicationGainsight CS US2 Application
Timeline · 1 update
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resolved Nov 22, 2024, 04:38 PM UTC
Customers may have have experienced issues accessing tabs in C360 today. We have identified and resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Nov 15, 2024, 02:13 PM UTC
- Resolved
- Nov 18, 2024, 01:49 AM UTC
- Duration
- 2d 11h
Affected: US1 Rules Engine QueueUS2 Rules Engine QueueEU Rules Engine Queue
Timeline · 5 updates
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identified Nov 15, 2024, 12:26 PM UTC
We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.
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identified Nov 15, 2024, 02:13 PM UTC
We will continue to monitor Salesforce and will update status once resolved.
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identified Nov 15, 2024, 09:55 PM UTC
Salesforce status now reports "Feature Degradation" which could still impact the experience for some Gainsight users. We will continue to monitor Salesforce and will update our status once resolved.
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monitoring Nov 16, 2024, 04:34 PM UTC
We are still tracking the ongoing Salesforce incident and will update our status once resolved.
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resolved Nov 18, 2024, 01:49 AM UTC
The Salesforce issue has been resolved. Gainsight Administrators would have received details regarding any failed rules and can re-run where needed.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2024, 08:00 PM UTC
- Resolved
- Oct 03, 2024, 08:22 PM UTC
- Duration
- 21m
Affected: Gainsight CS US1 Application
Timeline · 2 updates
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monitoring Oct 03, 2024, 08:00 PM UTC
We have identified an issue with the Journey Orchestrator service. A fix is applied to resolve the issue and we are monitoring it closely. We anticipate a delay in the processing, which should catch up in a few hours.
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resolved Oct 03, 2024, 08:22 PM UTC
Queues have returned to expected levels.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2024, 04:16 PM UTC
- Resolved
- Sep 04, 2024, 06:34 PM UTC
- Duration
- 2h 17m
Affected: Gainsight CS US1 Application
Timeline · 3 updates
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investigating Sep 04, 2024, 04:16 PM UTC
We are observing degraded performance in CS-US1.
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monitoring Sep 04, 2024, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 04, 2024, 06:34 PM UTC
The issue is resolved. We will share RCA details as they become available.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2024, 07:25 PM UTC
- Resolved
- Aug 19, 2024, 01:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 19, 2024, 07:25 PM UTC
CS-US1: Some customers may have experienced issues while exporting from Dashboard and Success Snapshot from 13:00 to 18:00 UTC. We restarted related services which resolved this issue. Please email [email protected] with any questions.
Read the full incident report →
- Detected by Pingoru
- May 28, 2024, 06:46 AM UTC
- Resolved
- May 28, 2024, 09:10 AM UTC
- Duration
- 2h 23m
Affected: Gainsight CS EU Application
Timeline · 7 updates
Read the full incident report →
