Gainsight Outage History

We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages. - Dashboard filters - Home Page filters - Report Filters - Rules/Data Designer Task filters - JO Query builder Tasks filter Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues. Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!

We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.

We are investigating login issues for a subset of customers using GSuite for SSO.

Thank you for your patience as we continue to investigate this issue. Only customers using GSuite for SSO are affected at this time.

Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.

We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers. Our team is actively working on this and we will provide an update as we have more information.

We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.

We are continuing to investigate this issue. At this time, customers hosted in US1 can clear browser cache to help with this issue.