Gainsight PX Outage History

Gainsight PX is up right now

Gainsight PX had 20 outages in the last 2 years totaling 16h 45m of downtime — averaging 0.8 incidents per month.

There were 20 Gainsight PX outages since October 21, 2024 totaling 16h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aptrinsic.com

Minor September 4, 2026

Elevated Engagement Errors

Detected by Pingoru
Sep 04, 2026, 04:00 PM UTC
Resolved
Sep 04, 2026, 04:31 PM UTC
Duration
31m
Affected: UIEmail Engagement
Timeline · 3 updates
  1. investigating Sep 04, 2026, 04:00 PM UTC

    We are currently investigating reports of errors when saving new or draft engagements. Some users may see a failed save notification even when the action completes successfully. We are actively working to identify the root cause and will provide an update shortly.

  2. monitoring Sep 04, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 04:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

PX US1 : Data freshness issue due to processing lag

Detected by Pingoru
Aug 04, 2026, 05:38 PM UTC
Resolved
Aug 04, 2026, 09:21 PM UTC
Duration
3h 43m
Affected: Real Time EngineProduct Analytics
Timeline · 4 updates
  1. investigating Aug 04, 2026, 05:38 PM UTC

    We are experiencing processing lag which may cause delays in reporting data freshness for some customers.

  2. identified Aug 04, 2026, 05:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 04, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2026, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Analytics Processing Lag

Detected by Pingoru
May 13, 2026, 02:32 PM UTC
Resolved
May 13, 2026, 04:07 PM UTC
Duration
1h 35m
Affected: Product Analytics
Timeline · 4 updates
  1. investigating May 13, 2026, 02:32 PM UTC

    We are experiencing analytics processing lag which may cause delays in reporting data freshness.

  2. identified May 13, 2026, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2026, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2026, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Elevated Errors in Gainsight PX

Detected by Pingoru
Mar 16, 2026, 11:27 PM UTC
Resolved
Mar 16, 2026, 11:27 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 16, 2026, 11:27 PM UTC

    Mar 16, 16:27 PDT Resolved - The issue has been resolved by the upstream service provider. Mar 16, 14:03 PDT Update - We are continuing to work on a fix for this issue. Mar 16, 13:56 PDT Identified - The issue has been identified with an upstream DNS service. We are escalating and monitoring for updates. Mar 16, 13:38 PDT Investigating - We're experiencing an elevated level of errors which could lead to performance impact. We are are currently looking into the issue.

Read the full incident report →

Minor March 11, 2026

Investigating Connectivity Issues: PX to Salesforce Integration

Detected by Pingoru
Mar 11, 2026, 06:11 AM UTC
Resolved
Mar 11, 2026, 06:11 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 11, 2026, 06:11 AM UTC

    Mar 10, 23:11 PDT Resolved - This incident has been resolved. Mar 6, 20:41 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 23, 07:44 PST Identified - We are working to ensure all relevant IPs are properly updated. A permanent fix is scheduled to be applied by February 27, 2026. Feb 23, 07:43 PST Investigating - We have identified an issue causing intermittent connection failures between PX and Salesforce for some users. Technical Detail: Our team has found that a specific IP address used by PX is missing from some Salesforce IP allow lists. This discrepancy may result in failed syncs or authentication errors as Salesforce environment strictly enforces IP restrictions. Please email [email protected] with any questions.

Read the full incident report →

Major January 28, 2026

Gainsight PX - Major Release

Detected by Pingoru
Jan 28, 2026, 10:00 AM UTC
Resolved
Jan 28, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 28, 2026, 10:00 AM UTC

    Jan 28, 02:00 PST Completed - The scheduled maintenance has been completed. Jan 27, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 26, 05:38 PST Scheduled - Maintenance Window: UTC - From 4:30 AM to 9:30 AM on Jan 28, 2026. CT - From 11:00 PM on Jan 27, 2026, to 4:00 AM on Jan 28, 2026. Activity: Gainsight has scheduled a major release deployment of services across all regions. During this release window, users may experience temporary unavailability of frontend applications and their APIs for certain transactions. Environment: US1,US2 and EU

Read the full incident report →

Minor November 15, 2025

Gainsight PX - Backend Maintenance Activity in US and EU Region

Detected by Pingoru
Nov 15, 2025, 06:00 AM UTC
Resolved
Nov 15, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 15, 2025, 06:00 AM UTC

    Nov 14, 22:00 PST Completed - The scheduled maintenance has been completed. Nov 14, 21:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 13, 22:30 PST Scheduled - Maintenance Window: UTC - From 5:00 AM to 6:00 AM on November 15, 2025. CT - From 11:00 PM on November 15, 2025, to 12:00 AM on November 16, 2025. Activity: Gainsight PX has scheduled maintenance for the backend database in the US and EU region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US and EU FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].

Read the full incident report →

Minor November 1, 2025

Gainsight PX - Backend Maintenance Activity in US1 Region

Detected by Pingoru
Nov 01, 2025, 08:30 AM UTC
Resolved
Nov 01, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 01, 2025, 08:30 AM UTC

    Nov 1, 01:30 PDT Completed - The scheduled maintenance has been completed. Nov 1, 00:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 1, 00:26 PDT Scheduled - Maintenance Window: UTC : From 7:30 AM to 08:30 AM on Saturday, November 1st, 2025 Central Time (CT) : From 2:30 AM to 3:30 AM on Saturday, November 1st, 2025 Activity: Gainsight PX has scheduled maintenance for the backend Applications in the US region. During this time, Users may experience temporary unavailability of the frontend application and APIs and services Environment: US1 FOR MORE INFORMATION Please follow https://status.aptrinsic.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to [email protected].

Read the full incident report →

Minor August 27, 2025

Data freshness and Knowledge Center (KC) Bots issue

Detected by Pingoru
Aug 27, 2025, 03:42 PM UTC
Resolved
Aug 27, 2025, 04:38 PM UTC
Duration
56m
Affected: Real Time EngineSDKAPIEmail EngagementIn-app GuidesIn-app SurveysProduct Analytics
Timeline · 4 updates
  1. investigating Aug 27, 2025, 03:42 PM UTC

    We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics and KC bot.

  2. identified Aug 27, 2025, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 27, 2025, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 27, 2025, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2025

PX Engagements and Knowledge Center (KC) Bots

Detected by Pingoru
Jul 24, 2025, 08:10 AM UTC
Resolved
Jul 24, 2025, 09:10 AM UTC
Duration
59m
Affected: Real Time EngineSDKAPIIn-app GuidesIn-app Surveys
Timeline · 4 updates
  1. investigating Jul 24, 2025, 08:10 AM UTC

    We are working to resolve an identified issue in PX engagement and Knowledge Center (KC) Bots. Please email [email protected] with any questions.

  2. identified Jul 24, 2025, 08:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 24, 2025, 08:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 24, 2025, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Gainsight PX(US1): Data freshness and Analytics processing lag

Detected by Pingoru
Jun 12, 2025, 08:18 PM UTC
Resolved
Jun 12, 2025, 09:10 PM UTC
Duration
52m
Affected: Product Analytics
Timeline · 4 updates
  1. investigating Jun 12, 2025, 08:18 PM UTC

    We are currently experiencing processing lag, which may cause delays in reporting data freshness. Some customers may also encounter issues with analytics.

  2. identified Jun 12, 2025, 08:22 PM UTC

    A few of our services are currently affected due to an outage with our hosting provider. Our team is actively working with them to resolve the issue as quickly as possible.

  3. monitoring Jun 12, 2025, 08:53 PM UTC

    The issue has been resolved, and we are currently monitoring the situation to ensure everything continues to function smoothly.

  4. resolved Jun 12, 2025, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 13, 2025

Retroactive: PX Knowledge Center (KC) Bots

Detected by Pingoru
May 13, 2025, 06:30 PM UTC
Resolved
May 13, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 19, 2025, 11:57 AM UTC

    Due to high resource utilization in one of the backend databases, the KC bot was intermittently unavailable for some customers between 12 PM (UTC) to 4 PM (UTC) for US1 DC on 13th May-2025.

Read the full incident report →

Minor April 8, 2025

Slowness in Gainsight PX (US1)

Detected by Pingoru
Apr 08, 2025, 04:34 PM UTC
Resolved
Apr 08, 2025, 08:28 PM UTC
Duration
3h 53m
Affected: Real Time EngineIn-app GuidesIn-app Surveys
Timeline · 4 updates
  1. investigating Apr 08, 2025, 04:34 PM UTC

    We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.

  2. identified Apr 08, 2025, 04:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 08, 2025, 08:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 08, 2025, 08:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 7, 2025

Slowness in Gainsight PX

Detected by Pingoru
Apr 07, 2025, 03:47 PM UTC
Resolved
Apr 07, 2025, 04:33 PM UTC
Duration
46m
Affected: Real Time EngineSDKIn-app GuidesIn-app Surveys
Timeline · 6 updates
  1. investigating Apr 07, 2025, 03:47 PM UTC

    We are working to resolve an identified issue causing slowness in loading the PX interface. Please email [email protected] with any questions.

  2. investigating Apr 07, 2025, 03:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 07, 2025, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 07, 2025, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 07, 2025, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 07, 2025, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 10, 2025

Data freshness issue due to processing lag

Detected by Pingoru
Jan 10, 2025, 09:04 PM UTC
Resolved
Jan 10, 2025, 10:29 PM UTC
Duration
1h 25m
Affected: Product Analytics
Timeline · 3 updates
  1. investigating Jan 10, 2025, 09:04 PM UTC

    We are experiencing processing lag which may cause delays in reporting data freshness for some customers.

  2. identified Jan 10, 2025, 09:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 10, 2025, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2025

PX Knowledge Center (KC) Bots

Detected by Pingoru
Jan 05, 2025, 09:34 PM UTC
Resolved
Jan 05, 2025, 10:51 PM UTC
Duration
1h 17m
Affected: In-app GuidesIn-app Surveys
Timeline · 2 updates
  1. identified Jan 05, 2025, 09:34 PM UTC

    We are working to resolve an identified issue with PX Knowledge Center (KC) Bots. Please email [email protected] with any questions.

  2. resolved Jan 05, 2025, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2024

PX EU : Frontend application unavailable

Detected by Pingoru
Oct 21, 2024, 12:49 PM UTC
Resolved
Oct 21, 2024, 01:34 PM UTC
Duration
44m
Affected: APIUI
Timeline · 4 updates
  1. investigating Oct 21, 2024, 12:49 PM UTC

    Frontend application and public APIs are currently unavailable due to a technical issue. We are working to resolve the problem and will provide an update as soon as the application is back online.

  2. identified Oct 21, 2024, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2024, 01:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2024, 01:34 PM UTC

    This incident has been resolved.

Read the full incident report →