Is Funnel down?

We’re aware of a current issue affecting Facebook Ads data and our team is actively investigating. What we’re seeing is that spend and impressions may appear missing or lower than expected, including for some historical dates. Other metrics such as clicks and purchases don’t appear to be affected. We’ll share an update here as soon as we have more information.

Meta has confirmed a known issue affecting its Insights API, which Funnel uses to retrieve Facebook Ads data. As a result, spend, impressions, and clicks may appear missing or lower than expected in Funnel, including for some historical dates. Meta’s team is working on a fix. We’re in contact with Meta through the support ticket we opened and will continue to follow up with them. We’ll share another update here as soon as we hear more, including once the affected data has been restored.

Meta appears to have resolved the issue affecting its Insights API, which Funnel uses to retrieve Facebook Ads data. Our tests now return the correct spend, impressions, and clicks and customers we’ve worked with directly have confirmed their numbers are correct after refreshing their data. Some historical dates may still show missing or lower than expected values until they are refreshed. We’re working to restore that data and are confirming how far back it goes. We’ll share another update once the affected data has been restored.

This incident is resolved and the Facebook Ads spend, impressions, and clicks that were missing or lower than expected are now accurate in Funnel. Meta fixed the issue affecting its Insights API, which Funnel uses to retrieve Facebook Ads data, on October 21. New data loads with correct values and we have restored the historical dates that were affected. No further action is needed on your end and we will close out the status page.

Salesforce Marketing Cloud sources are currently unable to authenticate, so they show as having no access. We are working with Salesforce to restore access and will update this page when connections are working again or re-authentication can be done

We have now been able to unblock these issues and restarted downloading data. We are currently monitoring to see if all sources can download or which ones need re-authentication from users

Most of the sources are back to downloading. However some sources couldn't refresh the connection and is marked with "No Access" in the Funnel workspaces. Please reconnect the sources to get them up and running. We will continue to monitor the situation for the next hours and then close this issue. The rootcause was a blocking of our app from the salesforce side.

Most sources are now running. Since last week. Closing this issue

We are looking into an issue with our MCP Server for ChatGPT. Customers have reported getting an error, and we have managed to re-create the issue. We are investigating and have reached out to OpenAI.

We believe we've identified the issue and have re-published the MCP. We are waiting to see when the change takes effect on the ChatGPT side to see if it worked.

The identified fix did not resolve the issue. It seems the scope of the problem is limited to establishing new connections through the MCP, already established connections still work. We continue to investigate on our end and have provided more information to OpenAI.

ChatGPT is now working again and can connect to Funnel's MCP.

We have observed elevated error rates for our TikTok connector, causing data imports to be delayed. We are currently investigating the cause of these errors, and will follow up as soon as we have more information.

We have narrowed down the issue and submitted a bug report to TikTok's team for further investigation.

TikTok has informed us that their engineering team is actively working on a resolution for this issue. They are treating it as a critical-priority incident (P0), however as of right now there is no estimate for when the problem will be fixed.

All sources affected by this incident are now downloading again. We’ll continue to monitor the connector to ensure the recovery remains stable. If we don’t observe any further degradation, we’ll close the incident later today.

TikTok have confirmed on their end that the underlying issue is resolved, and our monitoring shows that all data sources are successfully importing data once again.