FullStory incident
Delays or failure to load Fullstory (EU1 Data Center)
Resolved after 7 hours 16 minutes, affecting Fullstory Web Application, on August 27, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 27, 2025, 08:38 AM UTC
As of approximately 7am UTC, we are experiencing an elevated error rate displaying data in app for a subset of orgs (EU1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Data capture is not affected. We are actively investigating the issue and will update this status as soon as we know more.
- monitoring Aug 27, 2025, 08:49 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 27, 2025, 09:06 AM UTC
We are still experiencing an elevated error rate displaying data . We are actively investigating the issue and will update this status as soon as we know more.
- monitoring Aug 27, 2025, 09:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 03:55 PM UTC
Search results and display times have now returned to expected levels.
Your product runs on more than FullStory
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services