Resolved after 2 hours 2 minutes, affecting StoryAI, on July 16, 2026.
The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:38 PM UTC
The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
- resolved Jul 16, 2026, 10:41 PM UTC
This incident has been resolved
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