FullStory incident

Failure to load assets during playback for sessions (EU1 Data Center)

Resolved on September 23, 2026.

resolved Sep 24, 2026, 10:29 AM UTC

A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for mobile sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.

Started
Sep 23, 2026, 07:00 PM UTC
Resolved
Sep 23, 2026, 07:00 PM UTC
Duration
–
Detected by Pingoru
Sep 23, 2026, 07:00 PM UTC

Update timeline

  1. resolved Sep 24, 2026, 10:29 AM UTC

    A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for mobile sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.

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