Fourth had 27 outages in the last 2 years totaling 5279h 42m of downtime — averaging 1.1 incidents per month.
There were 27 Fourth outages since September 11, 2024 totaling 5279h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue affecting Fuego activity and Mastercards. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card could be impacted. If you are experiencing any issues please try to use an alternate method of payment for this type of activity. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
We are aware of an issue affecting Fuego activity and Mastercards. Earned wage access (EWA) draws, tip payouts (TPO) and transfers to MasterCard could be impacted. If you are experiencing any issues please try to use an alternate method of payment for this type of activity. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
UPDATE: We are aware of an issue affecting Fuego activity. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card to payment cards are currently unavailable. Transfers to bank accounts and other transaction types are currently unaffected. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
UPDATE: We are aware of an issue affecting Fuego activity. Earned wage access (EWA) draws and transfers from the Fuego Card to payment cards are currently unavailable. Transfers to bank accounts and other transaction types are currently unaffected. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
UPDATE: We are aware of an issue affecting Fuego activity. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card to payment cards may be affected. Transfers to bank accounts and other transaction types are currently unaffected. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are observing signs of recovery and are monitoring the situation closely. A further update will be posted once the issue is fully resolved. We apologise for any disruption to your service.
We are confident that the issue has been resolved and customers are now able to login to People System. We apologise for this disruption to your service.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are starting to see early signs of recovery and customers may be able to now access the system. We will provide further updates as they become available. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We believe that the issue has been resolved and customers are now able to login to Inventory. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers using our Single Sign On platform. When trying to login, users are met with errors. This will also impact our customer's ability to access connected apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are exploring multiple avenues of investigation and are seeing signs of recovery We are continuing to work towards identifying the root cause. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are confident the issue is no longer present and that customers are now able to login successfully. We are continuing to provide an extended period of monitoring to confirm success. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.
UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.
This incident has been resolved.
On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements. Users will be required to log in before submitting a support ticket. There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing. For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here: Zendesk Security Update: Sign-in Now Required for Support Requests https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
This incident has been resolved.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you’ll be prompted to reset your password. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you will be informed your credentials are incorrect. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.
This incident has been resolved.
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.
This incident has been resolved.
We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.
We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications. Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual. We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution. Further updates will be provided as soon as we have additional information.
This morning our development team have implemented a fix and the result of this is is an immediate improvement in log in and response times. We are confident that this issue has now been resolved but if you continue to see issues, please let us know. We sincerely apologise for the inconvenience this has caused.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
Dear Customer, We have been made aware of a critical incident affecting some customers. Salesforce is currently investigating the root cause of the issue. You can find updates at the following link: https://status.salesforce.com/incidents/13457 We apologise for this disruption to your service. The next update will be shared once we have more significant information.
Salesforce has been able to identify the cause of this incident and is currently working towards finding an appropriate resolution. You can find updates at the following link: https://status.salesforce.com/incidents/13457 We apologise for this disruption to your service. The next update will be shared once we have more significant information.
Salesforce has now implemented a solution and is currently monitoring for completeness. The team is seeing positive results after completing the rollback. Due to the scale of the issue, the rollback is being implemented in stages. Affected customers should notice improved performance as each rollback is completed. We apologise for this disruption to your service.
We are confident that the fix applied by Salesforce, along with internal monitoring this afternoon, has resolved the incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here within the next 5 business days. We greatly apologise for this disruption.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.
We are continuing to work on a fix for this issue.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologize for this disruption to your service.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologize for this disruption.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
UPDATE: Should you continue to experience difficulties accessing through a browser, we can confirm that customers accessing Single Sign On through mobile devices can do so successfully. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
We have been made aware of an issue that is impacting the following solutions, Purchasing and Inventory (Adaco), Recipes and Menus (StarChef) and HR (UK) - Onboarding. We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. We deeply apologise for this disruption.
We believe that we have now resolved the issue impacting ordering on Purchasing and Inventory (Adaco). Our Engineering teams will continue to work on a resolution for Recipes and Menus (StarChef) and HR (UK) - Onboarding. There will be no further update this evening, the next update will be provided by 10 am tomorrow morning, unless there is a resolution sooner.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
We are aware of a critical incident that may be affecting some of our customers. We would like to confirm that this is not a continuation of the Incident that occurred yesterday. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
This incident has been resolved.
We are aware that a small subset of customers are currently experiencing issues with draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.