Fourth incident
Customer Success Portal - Unable to Submit Customer Requests
Resolved after 1 day 1 hour, affecting Analytics and Phone System and 1 more, on April 15, 2026.
UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.
Affected components
Update timeline
- identified Apr 15, 2026, 09:43 AM UTC
We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.
- monitoring Apr 15, 2026, 10:00 AM UTC
UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.
- resolved Apr 16, 2026, 11:43 AM UTC
This incident has been resolved.
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