P1 - Fourth SSO - Major Outage
Timeline · 5 updates
- investigating Jul 19, 2024, 12:57 AM UTC
We are aware of a critical incident that may be affecting some of our customers. We believe this may be linked to a critical outage being experienced by Microsoft Azure which is relied upon to provide essential services. https://azure.status.microsoft/en-us/status This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise impact on our customers in the meantime Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Jul 19, 2024, 01:29 AM UTC
We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. We believe this may be linked to a critical outage being experienced by Microsoft Azure which is relied upon to provide essential services. https://azure.status.microsoft/en-us/status This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise the impact on our customers in the meantime Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- investigating Jul 19, 2024, 02:12 AM UTC
We are aware of a critical incident that may be affecting some of our customers. We are seeing an improvement in the situation and services are slowly coming back online. We are continuing to monitor and are following the below status page closely. https://azure.status.microsoft/en-us/status This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise the impact on our customers in the meantime. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
- monitoring Jul 19, 2024, 03:03 AM UTC
We have seen a significant improvement in the situation and our Azure-related services are now functioning as expected meaning that access to our solutions through Single Sign On is now available. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
- resolved Jul 19, 2024, 08:35 AM UTC
We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.