Fourth incident

Zendesk Security Update: Sign-in Now Required for Support Requests

Notice Resolved View vendor source →

Fourth experienced a notice incident on March 6, 2026, lasting 159d 17h. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 09:11 PM UTC
Resolved
Aug 13, 2026, 02:30 PM UTC
Duration
159d 17h
Detected by Pingoru
Mar 06, 2026, 09:11 PM UTC

Update timeline

  1. monitoring Mar 06, 2026, 09:11 PM UTC

    On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements. Users will be required to log in before submitting a support ticket. There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing. For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here: Zendesk Security Update: Sign-in Now Required for Support Requests https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests

  2. resolved Aug 13, 2026, 02:30 PM UTC

    This incident has been resolved.