Fourth incident
Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps
Fourth experienced a major incident on October 9, 2025 affecting Mobile Apps and Ordering (Marketplace) and 1 more component, lasting 23h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 09:27 AM UTC
Good Morning, We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On We are currently working to resolve this issue. The next update will be provided in 30 minutes.
- investigating Oct 09, 2025, 09:50 AM UTC
We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA. Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix. We apologies for the disruption to your service.
- investigating Oct 09, 2025, 10:02 AM UTC
We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA. Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base. Further updates will be provided, when we get more information. We apologies for the disruption to your service.
- investigating Oct 09, 2025, 10:08 AM UTC
UPDATE: We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.
- investigating Oct 09, 2025, 10:34 AM UTC
We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.
- identified Oct 09, 2025, 11:03 AM UTC
UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes. Fourth are continuing to monitor our services and solutions and will advise when we see an improvement. For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status An update will be provided in the next 30 minutes. We sincerely apologise for the disruption this has caused.
- identified Oct 09, 2025, 11:35 AM UTC
UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes. Fourth are continuing to monitor our services and solutions and will advise when we see an improvement. For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status An update will be provided in the next 30 minutes. We sincerely apologise for the disruption this has caused.
- monitoring Oct 09, 2025, 12:03 PM UTC
Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved. We will continue to monitor https://azure.status.microsoft/en-gb/status And provide further updates if required.
- resolved Oct 10, 2025, 09:04 AM UTC
Good Morning, After reviewing the below, we are confident the issues experienced by Microsoft have been resolved and all services provided by Fourth are no longer impacted. https://azure.status.microsoft/en-gb/status We apologise for the disruption this has caused.