Fourth incident
ADVISORY - UAE Customers - Internet Issues UAE Region
Fourth experienced a minor incident on September 11, 2025 affecting Purchasing & Inventory (Adaco), lasting 18d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 11, 2025, 12:59 PM UTC
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.
- monitoring Sep 11, 2025, 03:50 PM UTC
We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.
- resolved Sep 30, 2025, 08:00 AM UTC
This incident has been resolved.