Fountain experienced a notice incident on July 6, 2026, lasting 15d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 17, 2026, 05:19 PM UTC
The team is currently investigating a critical issue affecting the display and visualization of digitally signed documents. Some users are unable to properly view certain signed documents due to signature validation or rendering errors.
- identified Jul 17, 2026, 06:43 PM UTC
The root cause has been identified. The team is actively implementing mitigation measures to resolve the document signature display errors and to prevent further occurrences.
- monitoring Jul 17, 2026, 11:12 PM UTC
The error has been identified and mitigated. Continuous monitoring is in place to verify no new cases emerge and to ensure the stability of document signature functionality.
- resolved Jul 22, 2026, 12:14 AM UTC
We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.