Fountain experienced a major incident on July 11, 2026 affecting Email, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2026, 06:55 PM UTC
We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.
- investigating Jul 11, 2026, 06:56 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 11, 2026, 07:48 PM UTC
We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.
- resolved Jul 13, 2026, 02:55 PM UTC
This incident has been resolved.