Fountain incident

Dropbox Sign Integration Outage

Major Resolved View vendor source →

Fountain experienced a major incident on July 18, 2025 affecting DropboxSign and Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 06:42 PM UTC
Resolved
Jul 18, 2025, 08:28 PM UTC
Duration
1h 46m
Detected by Pingoru
Jul 18, 2025, 06:42 PM UTC

Affected components

DropboxSignDropbox Sign, Fax, and Forms API callbacks from Dropbox SignDropbox Sign, Fax, and Forms Send signature requestsDropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign

Update timeline

  1. investigating Jul 18, 2025, 06:42 PM UTC

    We are currently experiencing a widespread outage affecting our Dropbox Sign integration. This issue is impacting document signing functionality for many users. We are actively investigating to confirm the root cause of this issue. We will provide updates here as soon as we have more information. Thank you for your patience.

  2. resolved Jul 18, 2025, 08:28 PM UTC

    All systems are operating normally. The issue has been fully resolved and all services are functioning as expected. We will continue to monitor to ensure stability. Thank you for your patience.