Fountain experienced a major incident on August 28, 2025 affecting Hire Go / Assist, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Hire Go / Assist
Update timeline
- investigating Aug 28, 2025, 05:22 PM UTC
Partial outage - Intermittent page load issue when signing into Hire Go (Sign in page load).
- identified Aug 28, 2025, 05:22 PM UTC
Partial outage - Intermittent page load issue when signing into Hire Go (Sign in page load) due to 3rd party Auth provider outage.
- monitoring Aug 28, 2025, 05:45 PM UTC
The 3rd party Auth provider outage has been resolved. We are monitoring services.
- resolved Aug 28, 2025, 05:46 PM UTC
Our services are now fully operational. We will continue to monitor closely, but no further impact is expected.