Fountain Outage History

Fountain is up right now

Fountain had 51 outages in the last 2 years totaling 494h 19m of downtime — averaging 2.1 incidents per month.

There were 51 Fountain outages since October 3, 2025 totaling 494h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fountain.com

Major September 30, 2026

Service Outage

Detected by Pingoru
Sep 30, 2026, 04:35 PM UTC
Resolved
Sep 30, 2026, 05:52 PM UTC
Duration
1h 17m
Affected: Other Integrations
Timeline · 3 updates
  1. investigating Sep 30, 2026, 04:35 PM UTC

    Our partner WorkBright is currently experiencing a partial outage of some services, impacting our I-9 and W-4 products. Our team is currently working with WorkBright to restore the service. We apologize for any inconvenience.

  2. monitoring Sep 30, 2026, 04:40 PM UTC

    WorkBright reports that a fix has been put in places and services are recovering. We are monitoring the resolution on our end.

  3. resolved Sep 30, 2026, 05:52 PM UTC

    This incident has been resolved and services have been operating normally since the fix was put in place.

Read the full incident report →

Notice September 25, 2026

Phishing Emails Impersonating Fountain

Detected by Pingoru
Sep 25, 2026, 07:00 PM UTC
Resolved
Sep 25, 2026, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 01, 2026, 08:13 PM UTC

    Please be wary of emails that are impersonating the Fountain platform. You will not receive a legitimate email from Fountain asking for your credentials or asking you to set up your security questions. You should never enter your Fountain credentials on any site outside of your standard fountain.com login page. The ex-fountain[.]com domain has also been sending phishing emails recently, misrepresenting Fountain. This domain does not represent Fountain in any way.

Read the full incident report →

Minor September 25, 2026

i9 Centre – Ongoing Service Issue

Detected by Pingoru
Sep 25, 2026, 02:01 AM UTC
Resolved
Sep 25, 2026, 02:36 AM UTC
Duration
34m
Affected: Worker Experience Platform
Timeline · 3 updates
  1. identified Sep 25, 2026, 02:01 AM UTC

    In order to better serve our customers, we will be performing scheduled maintenance which will result in downtime across our platform on Thursday, September 24th, 2026, 8:00–8:30 PM MDT. During this window, the I-9 form and W-4 form tasks will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

  2. monitoring Sep 25, 2026, 02:31 AM UTC

    The scheduled maintenance has been completed and we are monitoring the services

  3. resolved Sep 25, 2026, 02:36 AM UTC

    The scheduled maintenance has been completed

Read the full incident report →

Major September 22, 2026

Partial Service Degradation

Detected by Pingoru
Sep 22, 2026, 04:34 PM UTC
Resolved
Sep 22, 2026, 07:45 PM UTC
Duration
3h 10m
Affected: Analytics
Timeline · 3 updates
  1. investigating Sep 22, 2026, 04:34 PM UTC

    We’re currently experiencing degraded performance issues with Embedded Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. A status update will be provided by 2pm EDT.

  2. monitoring Sep 22, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 22, 2026, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 14, 2026

Source dashboard outage

Detected by Pingoru
Sep 14, 2026, 05:46 PM UTC
Resolved
Sep 14, 2026, 06:12 PM UTC
Duration
26m
Affected: Source
Timeline · 2 updates
  1. identified Sep 14, 2026, 05:46 PM UTC

    The issue has been identified and fix is in progress

  2. resolved Sep 14, 2026, 06:12 PM UTC

    This issue is resolved now.

Read the full incident report →

Notice July 31, 2026

Requesting Worker Portal Link by Email Fails

Detected by Pingoru
Jul 31, 2026, 05:32 PM UTC
Resolved
Jul 31, 2026, 06:05 PM UTC
Duration
33m
Affected: Worker Experience Platform
Timeline · 2 updates
  1. identified Jul 31, 2026, 05:32 PM UTC

    Some workers are reporting difficulty requesting portal links via email. We've identified the cause of the issue and are working to repair it now

  2. resolved Jul 31, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

New workers delay

Detected by Pingoru
Jul 30, 2026, 09:57 PM UTC
Resolved
Jul 30, 2026, 11:16 PM UTC
Duration
1h 18m
Timeline · 3 updates
  1. investigating Jul 30, 2026, 09:57 PM UTC

    We are currently experiencing a delay in new workers being created after registration. We have a solution and are implementing it now.

  2. identified Jul 30, 2026, 09:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 30, 2026, 10:31 PM UTC

    We've applied a fix and we are continuing to monitor. Assignment of Onboarding tasks is still experience a delay. But we are anticipating full resolution within the hour.

Read the full incident report →

Major July 30, 2026

Login issues on Hire UI

Detected by Pingoru
Jul 30, 2026, 12:32 PM UTC
Resolved
Jul 30, 2026, 01:42 PM UTC
Duration
1h 10m
Affected: APIDashboardWebhooksBackground Processing
Timeline · 4 updates
  1. investigating Jul 30, 2026, 12:32 PM UTC

    We are investigating reports of users being unable to log in to the Hire UI (openings/hiring pages). Some users may see a "Something went wrong" error. We are working to identify the cause.

  2. identified Jul 30, 2026, 12:42 PM UTC

    We have identified the cause of the login failures on the Hire UI and are working on a fix.

  3. monitoring Jul 30, 2026, 01:42 PM UTC

    A fix has been deployed. Users should now be able to log in to the Hire UI. We are monitoring to confirm full recovery.

  4. resolved Jul 30, 2026, 01:42 PM UTC

    This incident has been resolved and login to the Hire UI is fully restored. Thank you for your patience.

Read the full incident report →

Minor July 17, 2026

Stale data in Analytics and Warehouse for EU Customers

Detected by Pingoru
Jul 17, 2026, 11:36 PM UTC
Resolved
Jul 18, 2026, 11:27 PM UTC
Duration
23h 51m
Affected: Warehouse ConnectionsAnalytics
Timeline · 2 updates
  1. identified Jul 17, 2026, 11:36 PM UTC

    An issue has been identified with data replication for Analytics for EU customers. This is resulting in stale data returned by analytics tools for users. A fix is being implemented.

  2. resolved Jul 18, 2026, 11:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Blank Landing Page

Detected by Pingoru
Jul 14, 2026, 08:42 PM UTC
Resolved
Jul 16, 2026, 03:16 AM UTC
Duration
1d 6h
Timeline · 3 updates
  1. investigating Jul 14, 2026, 08:42 PM UTC

    We're aware that a subset of our users are receiving a blank landing page when logging into the Hire platform. We're currently investigating this. As a workaround in the meantime, you can refresh the page and be taken to the correct landing page.

  2. identified Jul 15, 2026, 12:59 AM UTC

    The issue has been identified and the team is working on a fix. This issue only impacts a subset of our users. We expect this to be fixed tomorrow, in our next release.

  3. resolved Jul 16, 2026, 03:16 AM UTC

    This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.

Read the full incident report →

Notice July 14, 2026

Compliance Stage unable to load

Detected by Pingoru
Jul 14, 2026, 04:50 PM UTC
Resolved
Jul 14, 2026, 08:27 PM UTC
Duration
3h 36m
Timeline · 2 updates
  1. identified Jul 14, 2026, 04:50 PM UTC

    We've identified an issue in which Hire applicants are unable to load their compliance stages. We're fixing it now and expect it resolved soon.

  2. resolved Jul 14, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 11, 2026

Outbound Email Delivery Interruption

Detected by Pingoru
Jul 11, 2026, 06:55 PM UTC
Resolved
Jul 13, 2026, 02:55 PM UTC
Duration
1d 19h
Affected: Email
Timeline · 4 updates
  1. investigating Jul 11, 2026, 06:55 PM UTC

    We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.

  2. investigating Jul 11, 2026, 06:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 11, 2026, 07:48 PM UTC

    We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.

  4. resolved Jul 13, 2026, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026

Document Signature Display Errors

Detected by Pingoru
Jul 06, 2026, 05:19 PM UTC
Resolved
Jul 22, 2026, 12:14 AM UTC
Duration
15d 6h
Timeline · 4 updates
  1. investigating Jul 17, 2026, 05:19 PM UTC

    The team is currently investigating a critical issue affecting the display and visualization of digitally signed documents. Some users are unable to properly view certain signed documents due to signature validation or rendering errors.

  2. identified Jul 17, 2026, 06:43 PM UTC

    The root cause has been identified. The team is actively implementing mitigation measures to resolve the document signature display errors and to prevent further occurrences.

  3. monitoring Jul 17, 2026, 11:12 PM UTC

    The error has been identified and mitigated. Continuous monitoring is in place to verify no new cases emerge and to ensure the stability of document signature functionality.

  4. resolved Jul 22, 2026, 12:14 AM UTC

    We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.

Read the full incident report →

Notice June 30, 2026

Manual Applicant Transitions to a Stage

Detected by Pingoru
Jun 30, 2026, 07:09 PM UTC
Resolved
Jun 30, 2026, 07:49 PM UTC
Duration
40m
Timeline · 3 updates
  1. identified Jun 30, 2026, 07:09 PM UTC

    Manually moving applicants to a stage is causing errors in the application currently investigation

  2. monitoring Jun 30, 2026, 07:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

Timesheet overtime processing is slower than normal

Detected by Pingoru
Jun 30, 2026, 07:01 PM UTC
Resolved
Jun 30, 2026, 08:17 PM UTC
Duration
1h 15m
Timeline · 4 updates
  1. investigating Jun 30, 2026, 07:01 PM UTC

    We are currently investigating this issue.

  2. identified Jun 30, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being deployed momentarily.

  3. monitoring Jun 30, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2026, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 24, 2026

Platform Severely Degraded

Detected by Pingoru
Jun 24, 2026, 01:27 PM UTC
Resolved
Jun 24, 2026, 07:45 PM UTC
Duration
6h 17m
Timeline · 6 updates
  1. investigating Jun 24, 2026, 01:27 PM UTC

    We are currently investigating an issue with the fountain platform

  2. identified Jun 24, 2026, 01:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 24, 2026, 02:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 24, 2026, 03:28 PM UTC

    We have identified additional issues with the Compliance and Pool products.

  5. monitoring Jun 24, 2026, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 24, 2026, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 23, 2026

Background Processing Outage

Detected by Pingoru
Jun 23, 2026, 02:50 PM UTC
Resolved
Jun 23, 2026, 02:56 PM UTC
Duration
6m
Affected: Background Processing
Timeline · 4 updates
  1. investigating Jun 23, 2026, 02:50 PM UTC

    We're experiencing an issue with our subsystems that is interrupting normal operation. We are looking into the issue and believe it will be resolved shortly.

  2. monitoring Jun 23, 2026, 02:54 PM UTC

    The issue has been identified and the fix is implemented and we are monitoring.

  3. monitoring Jun 23, 2026, 02:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 23, 2026, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 22, 2026

Service Disruption Due to Third-Party Provider Issues

Detected by Pingoru
Jun 22, 2026, 05:08 PM UTC
Resolved
Jun 22, 2026, 09:10 PM UTC
Duration
4h 1m
Affected: Cloudflare Cloudflare Authoritative DNS
Timeline · 2 updates
  1. monitoring Jun 22, 2026, 05:08 PM UTC

    Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.

  2. resolved Jun 22, 2026, 09:10 PM UTC

    Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.

Read the full incident report →

Major June 16, 2026

Partial Analytics Service Degradation

Detected by Pingoru
Jun 16, 2026, 02:07 PM UTC
Resolved
Jun 16, 2026, 03:45 PM UTC
Duration
1h 37m
Affected: Analytics
Timeline · 4 updates
  1. investigating Jun 16, 2026, 02:07 PM UTC

    We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.

  2. identified Jun 16, 2026, 02:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 16, 2026, 03:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2026, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2026

Analytics Service Degradation

Detected by Pingoru
Jun 12, 2026, 04:36 PM UTC
Resolved
Jun 12, 2026, 06:05 PM UTC
Duration
1h 28m
Affected: Analytics
Timeline · 3 updates
  1. investigating Jun 12, 2026, 04:36 PM UTC

    We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.

  2. identified Jun 12, 2026, 06:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 12, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2026

Worker Automation Processing Delays

Detected by Pingoru
Jun 05, 2026, 05:32 PM UTC
Resolved
Jun 05, 2026, 05:57 PM UTC
Duration
24m
Timeline · 2 updates
  1. investigating Jun 05, 2026, 05:32 PM UTC

    Currently investigating an issue where automations for workers are running at about a 30 min delay.

  2. resolved Jun 05, 2026, 05:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 31, 2026

Planned downtime - Fountain application on amazon-mm and us-4

Detected by Pingoru
May 31, 2026, 06:00 AM UTC
Resolved
May 31, 2026, 06:21 AM UTC
Duration
21m
Timeline · 4 updates
  1. investigating May 31, 2026, 06:00 AM UTC

    In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on amazon-mm (amazon-us.fountain.com) and us-4 (us-4.fountain.com) environments on Sunday, 31st May 2026 from 06:00 am UTC to 08:00 am UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

  2. identified May 31, 2026, 06:00 AM UTC

    We will be undergoing scheduled maintenance during this time.

  3. monitoring May 31, 2026, 06:17 AM UTC

    The scheduled maintenance has been completed and we are monitoring.

  4. resolved May 31, 2026, 06:21 AM UTC

    The scheduled maintenance has been completed.

Read the full incident report →

Notice May 31, 2026

Planned downtime - Fountain application on eu-1

Detected by Pingoru
May 31, 2026, 01:00 AM UTC
Resolved
May 31, 2026, 01:06 AM UTC
Duration
6m
Timeline · 4 updates
  1. investigating May 31, 2026, 01:00 AM UTC

    In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on eu-1 (eu-1.fountain.com) environment on Sunday, 31st May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, Fountain hire platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

  2. identified May 31, 2026, 01:00 AM UTC

    We will be undergoing scheduled maintenance during this time.

  3. monitoring May 31, 2026, 01:04 AM UTC

    Scheduled maintenance completed, we are monitoring the infrastructure.

  4. resolved May 31, 2026, 01:06 AM UTC

    The scheduled maintenance has been completed.

Read the full incident report →

Notice May 30, 2026

Planned downtime - Fountain application on ap-1

Detected by Pingoru
May 30, 2026, 03:00 PM UTC
Resolved
May 30, 2026, 03:07 PM UTC
Duration
7m
Timeline · 4 updates
  1. investigating May 30, 2026, 03:00 PM UTC

    In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on ap-1 (ap-1.fountain.com) environment on Saturday, 30th May 2026 from 03:30 pm UTC to 05:30 pm UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

  2. identified May 30, 2026, 03:00 PM UTC

    We will be undergoing scheduled maintenance during this time.

  3. monitoring May 30, 2026, 03:04 PM UTC

    planned infrastructure maintenance completed, we are monitoring for any issues.

  4. resolved May 30, 2026, 03:07 PM UTC

    The scheduled maintenance has been completed.

Read the full incident report →

Notice May 30, 2026

Planned Maintenance – Fountain Hire

Detected by Pingoru
May 30, 2026, 06:00 AM UTC
Resolved
May 30, 2026, 06:24 AM UTC
Duration
23m
Timeline · 4 updates
  1. investigating May 30, 2026, 06:00 AM UTC

    To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on May 30th, 2026 from 6:00 AM to 8:00 AM UTC. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including: Sourcing capabilities Partner integrations Messaging Recruiter login. We appreciate your patience and understanding as we work to enhance system performance and stability.

  2. identified May 30, 2026, 06:00 AM UTC

    We will be undergoing scheduled maintenance during this time

  3. monitoring May 30, 2026, 06:16 AM UTC

    planned maintenance is completed, we are monitoring the infrastructure.

  4. resolved May 30, 2026, 06:24 AM UTC

    This incident has been resolved.

Read the full incident report →