Fountain experienced a minor incident on September 5, 2025 affecting Worker Experience Platform, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 02:02 AM UTC
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday September 04, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
- identified Sep 05, 2025, 02:04 AM UTC
We will be undergoing scheduled maintenance during this time.
- monitoring Sep 05, 2025, 02:30 AM UTC
The scheduled maintenance has been completed and we are monitoring the services
- resolved Sep 05, 2025, 02:31 AM UTC
The scheduled maintenance has been completed