Fortanix SaaS Outage History

Fortanix SaaS is up right now

Fortanix SaaS had 28 outages in the last 2 years totaling 1548h 2m of downtime — averaging 1.2 incidents per month.

There were 28 Fortanix SaaS outages since May 21, 2024 totaling 1548h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fortanix.com

Notice April 24, 2026

DSM Saas | EU region | timeouts issue in the Frankfurt region | Monitoring

Detected by Pingoru
Apr 24, 2026, 02:14 PM UTC
Resolved
Apr 26, 2026, 07:22 AM UTC
Duration
1d 17h
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 4 updates
  1. monitoring Apr 24, 2026, 02:14 PM UTC

    Between 12:58 UTC and 13:08 UTC on April 24, 2026, we observed elevated error rates and pod restarts in our Frankfurt region. All affected pods have since recovered and are currently running normally. Investigation into the root cause is ongoing.

  2. monitoring Apr 24, 2026, 05:50 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 25, 2026, 06:03 PM UTC

    Following the incident on April 24, 2026 (12:58–13:08 UTC), services in the Frankfurt region have remained stable, and no further issues have been observed. We believe we have identified the root cause and are in the process of validating it through testing. The team is also working on corrective actions to prevent recurrence. We will provide a detailed root cause analysis once our investigation is complete.

  4. resolved Apr 26, 2026, 07:22 AM UTC

    Services have remained stable since recovery, with no further impact observed

Read the full incident report →

Notice February 18, 2026

DSM Saas AU region - Perth | Intermittent timeouts with the service provider

Detected by Pingoru
Feb 18, 2026, 08:34 PM UTC
Resolved
Feb 18, 2026, 11:40 PM UTC
Duration
3h 5m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 3 updates
  1. identified Feb 18, 2026, 08:34 PM UTC

    We're experiencing intermittent timeouts in the AU Perth datacenter since 18-Feb-2026 19:37 UTC. We have contacted our service provider. There should be minimal or no impact on operations. If you encounter any issues, please contact Fortanix Support.

  2. monitoring Feb 18, 2026, 08:43 PM UTC

    Traffic is routed to other Datacenter of AU region and we're actively monitoring.

  3. resolved Feb 18, 2026, 11:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 15, 2026

DSM SaaS Amer | Login failures

Detected by Pingoru
Feb 15, 2026, 09:09 PM UTC
Resolved
Feb 16, 2026, 08:25 AM UTC
Duration
11h 15m
Affected: Service availability
Timeline · 6 updates
  1. investigating Feb 15, 2026, 08:53 PM UTC

    We are currently investigating this issue.

  2. identified Feb 15, 2026, 09:09 PM UTC

    The issue has been identified, and mitigation actions are in progress. Customers may continue to experience intermittent errors while remediation is underway.

  3. identified Feb 16, 2026, 12:10 AM UTC

    We are continuing to implement corrective measures and are seeing signs of improvement. Our team remains engaged in restoring full service stability.

  4. identified Feb 16, 2026, 03:21 AM UTC

    Mitigation actions are progressing, and service availability is improving. We are continuing remediation efforts to ensure full recovery.

  5. monitoring Feb 16, 2026, 03:21 AM UTC

    A fix has been implemented, and service has stabilized. We are actively monitoring system performance to ensure continued normal operation.

  6. resolved Feb 16, 2026, 08:25 AM UTC

    This incident has been resolved. Between 15 Feb 18:30 UTC and 16 Feb 02:25 UTC, customers in the AMER region experienced intermittent service degradation, with a small percentage of requests impacted. Service has fully recovered, and we continue to monitor platform health.

Read the full incident report →

Notice October 21, 2025

DSM SaaS Failover due to upstream network event

Detected by Pingoru
Oct 21, 2025, 10:56 AM UTC
Resolved
Oct 21, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 21, 2025, 10:56 AM UTC

    We experienced a DSM SaaS service failover triggered by an upstream network event. The failover mechanism functioned as expected, and services were automatically restored. All systems are currently fully operational, and we are continuing to closely monitor the situation to ensure stability.

Read the full incident report →

Notice September 17, 2025

DSM SaaS EU | Network connectivity issue in Frankfurt region

Detected by Pingoru
Sep 17, 2025, 10:05 PM UTC
Resolved
Sep 18, 2025, 02:20 AM UTC
Duration
4h 15m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 2 updates
  1. monitoring Sep 17, 2025, 10:05 PM UTC

    On September 17, 2025, between 21:23 and 21:47 UTC, we experienced a network issue in our EU Frankfurt datacenter. During this time, traffic was automatically rerouted to the nearest datacenter. There should be no impact on operations. We have reached out to our service provider and will continue monitoring closely. If you experience any issues, please reach out to Fortanix Support.

  2. resolved Sep 18, 2025, 02:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

DSM SaaS | APAC | Reduced redundancy in APAC region

Detected by Pingoru
Sep 08, 2025, 05:55 AM UTC
Resolved
Sep 08, 2025, 06:43 AM UTC
Duration
47m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 2 updates
  1. identified Sep 08, 2025, 05:55 AM UTC

    During planned maintenance at our Singapore (SG) data center in the APAC region, we encountered an unexpected hardware failure. This has resulted in reduced redundancy for services in the APAC region. We have identified the root cause and are actively working on a resolution. We will provide further updates as progress is made.

  2. resolved Sep 08, 2025, 06:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

DSM Saas | AU region | Intermittent timeouts issue in AU region

Detected by Pingoru
Sep 08, 2025, 12:21 AM UTC
Resolved
Sep 08, 2025, 06:40 AM UTC
Duration
6h 19m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 4 updates
  1. investigating Sep 08, 2025, 12:21 AM UTC

    We experienced the intermittent timeouts issue in AU region. We are actively investigating the cause. If you experience any problems, please contact Fortanix Support.

  2. investigating Sep 08, 2025, 05:22 AM UTC

    Our investigation has identified the root cause of the issue. We are now working on a resolution and will provide an update as soon as possible.

  3. identified Sep 08, 2025, 05:24 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 08, 2025, 06:40 AM UTC

    We have implemented the fix and can confirm the issue is resolved. We will continue to monitor performance to ensure stability. For any new issues, please contact Fortanix Support.

Read the full incident report →

Notice August 12, 2025

DSM SaaS AU Sydney: Loss of Redundancy

Detected by Pingoru
Aug 12, 2025, 09:33 AM UTC
Resolved
Aug 12, 2025, 11:33 AM UTC
Duration
2h
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 2 updates
  1. identified Aug 12, 2025, 09:33 AM UTC

    We are currently experiencing reduced redundancy in our connectivity to an upstream provider due to a hardware failure within their network. All traffic is being successfully rerouted through redundant paths, and no impact to customer services is expected at this time. The provider is actively working to resolve the issue and restore full network capacity. We are closely monitoring the situation and will provide updates as more information becomes available.

  2. resolved Aug 12, 2025, 11:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2025

DSM SaaS | EU Region| InterDC connectivity Issue between Paris and Amsterdam

Detected by Pingoru
Aug 06, 2025, 12:32 PM UTC
Resolved
Aug 06, 2025, 07:02 PM UTC
Duration
6h 29m
Timeline · 6 updates
  1. investigating Aug 06, 2025, 12:32 PM UTC

    We are currently investigating the issue affecting interDC connectivity between Paris and Amsterdam datacenter. There is no customer impact due to the issue. We will provide regular update as we make progress.

  2. investigating Aug 06, 2025, 02:57 PM UTC

    We've made progress and now suspect the issue is with a network component connecting our data centers. We'll provide an update once we confirm this.

  3. investigating Aug 06, 2025, 03:54 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 06, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 06, 2025, 04:13 PM UTC

    Issue with network components has been rectified and connectivity is restored between the 2 datacenters. We are currently monitoring the device for any further issue.

  6. resolved Aug 06, 2025, 07:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 17, 2025

DSM Saas | UK region | UK is not accessible

Detected by Pingoru
Jun 17, 2025, 03:25 PM UTC
Resolved
Jun 17, 2025, 06:36 PM UTC
Duration
3h 11m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 4 updates
  1. investigating Jun 17, 2025, 03:25 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 17, 2025, 03:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 17, 2025, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 17, 2025, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2025

DSM Saas | EU region | Timeouts issue in the Frankfurt region (Resolved)

Detected by Pingoru
May 27, 2025, 09:22 AM UTC
Resolved
May 27, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 27, 2025, 09:22 AM UTC

    We experienced a timeout issue in the EU DSM SaaS service at Frankfurt region from 08:19:55 to 08:20:05 UTC on May 27, 2025. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

Read the full incident report →

Notice May 16, 2025

DSM Saas | EU region | timeouts issue in the Frankfurt region

Detected by Pingoru
May 16, 2025, 06:40 PM UTC
Resolved
May 16, 2025, 11:24 PM UTC
Duration
4h 44m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 2 updates
  1. monitoring May 16, 2025, 06:40 PM UTC

    We experienced the timeouts issue in the Frankfurt region from May 16 17:44 UTC to May 16th 17:46 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

  2. resolved May 16, 2025, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 16, 2025

DSM Saas | APAC region | Intermittent timeouts issue in the Tokyo region

Detected by Pingoru
May 16, 2025, 12:41 AM UTC
Resolved
May 16, 2025, 12:53 PM UTC
Duration
12h 11m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 2 updates
  1. monitoring May 16, 2025, 12:41 AM UTC

    We experienced the intermittent timeouts issue in Tokyo Data Center APAC region from May 15th, 2025 at 23:35 UTC to May 16th, 2025 at 00:17 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

  2. resolved May 16, 2025, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2025

DSM Saas | APAC region | outbound internet issue in the Tokyo region

Detected by Pingoru
Apr 23, 2025, 02:37 PM UTC
Resolved
Apr 25, 2025, 11:43 AM UTC
Duration
1d 21h
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 4 updates
  1. investigating Apr 23, 2025, 02:37 PM UTC

    We experienced the outbound internet issue in Tokyo Data Center APAC region from 13:48 UTC on April 23, 2025. The key service operations are not impacted. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

  2. monitoring Apr 23, 2025, 03:01 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 23, 2025, 03:05 PM UTC

    An issue was identified with our service provider, and we executed a failover to resume normal operations.

  4. resolved Apr 25, 2025, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 15, 2025

DSM Saas | All region | Key Attestation feature is unavailable

Detected by Pingoru
Apr 15, 2025, 07:04 AM UTC
Resolved
Apr 16, 2025, 05:15 AM UTC
Duration
22h 11m
Timeline · 4 updates
  1. identified Apr 15, 2025, 07:04 AM UTC

    The Key Attestation feature in DSM SaaS has been unavailable since April 9th. Our team is actively working on a fix, and we will share further updates as they become available. Please note that all other Cryptographic Operations and services are functioning normally. If you have any questions or concerns, feel free to contact our support team - [email protected]

  2. identified Apr 15, 2025, 07:58 AM UTC

    The Key Attestation feature has been fixed in the Americas DSM SaaS and has been functioning normally since April 11th. We are actively working on fixing it on other regions and will share further updates as they become available

  3. monitoring Apr 16, 2025, 02:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 16, 2025, 05:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 27, 2025

DSM Saas | EU | UK region | Intermittent timeouts with some service provider.

Detected by Pingoru
Feb 27, 2025, 09:33 PM UTC
Resolved
Feb 28, 2025, 04:13 AM UTC
Duration
6h 40m
Affected: Service availabilityService availabilityKey ManagementKey ManagementKey usage (Cryptographic operation)Key usage (Cryptographic operation)
Timeline · 6 updates
  1. investigating Feb 27, 2025, 09:33 PM UTC

    We're experiencing intermittent timeouts in the EU and UK region and have contacted our service provider. There should be minimal or no impact on operations. If you encounter any issues, please contact Fortanix Support.

  2. investigating Feb 27, 2025, 09:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 27, 2025, 11:15 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Feb 27, 2025, 11:22 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 27, 2025, 11:23 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 28, 2025, 04:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2024

DSM SaaS - All Regions | Email Functionality Disrupted

Detected by Pingoru
Nov 25, 2024, 09:57 AM UTC
Resolved
Nov 28, 2024, 07:56 AM UTC
Duration
2d 21h
Timeline · 5 updates
  1. investigating Nov 25, 2024, 09:57 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 25, 2024, 11:53 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 25, 2024, 11:54 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 27, 2024, 06:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 28, 2024, 07:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 8, 2024

DSM SaaS AMER Ashburn : Planned maintenance by Upstream provider

Detected by Pingoru
Oct 08, 2024, 03:55 PM UTC
Resolved
Oct 07, 2024, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2024, 03:55 PM UTC

    The Upstream Provider has scheduled maintenance for the Ashburn region on Tuesday, October 8th, 2024 at 02:00 UTC. We expect to complete the maintenance by Tuesday, October 8th, 2024 at 12:00 UTC.. During this period, traffic will be rerouted to the nearest data center. No interruptions in traffic are anticipated. If you encounter any issues, please reach out to Fortanix Support.

Read the full incident report →

Notice August 27, 2024

DSM SaaS | AMER| Intermittent timeouts with certain service providers (impacting only large payloads)

Detected by Pingoru
Aug 27, 2024, 01:10 PM UTC
Resolved
Oct 18, 2024, 06:47 AM UTC
Duration
51d 17h
Affected: Service availabilityService availabilityService availabilityKey ManagementKey ManagementKey ManagementKey usage (Cryptographic operation)Key usage (Cryptographic operation)Key usage (Cryptographic operation)
Timeline · 5 updates
  1. investigating Aug 27, 2024, 01:10 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 27, 2024, 01:38 PM UTC

    We are actively investigating the issue. As a temporary workaround, reducing the MTU to 1400 has been found to resolve the issue in most cases.

  3. identified Aug 27, 2024, 06:11 PM UTC

    We have identified the issue and are currently implementing a fix. The rollout is expected to be completed within the next 30 minutes.

  4. monitoring Aug 27, 2024, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 18, 2024, 06:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2024

DSM SaaS UK is down

Detected by Pingoru
Jul 22, 2024, 09:49 PM UTC
Resolved
Jul 22, 2024, 09:49 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 22, 2024, 09:49 PM UTC

    During a scheduled maintenance that was not expected to impact services, we encountered an issue that required us to restart the services.

Read the full incident report →

Minor July 19, 2024

DSM SaaS EU - Service Degradation

Detected by Pingoru
Jul 19, 2024, 04:34 AM UTC
Resolved
Jul 19, 2024, 08:47 AM UTC
Duration
4h 13m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 5 updates
  1. investigating Jul 19, 2024, 04:34 AM UTC

    We are currently investigating this issue.

  2. identified Jul 19, 2024, 04:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 19, 2024, 04:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 19, 2024, 05:16 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 19, 2024, 08:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2024

DSM SaaS AU - failover from Sydney to Melbourne

Detected by Pingoru
Jul 16, 2024, 05:13 PM UTC
Resolved
Jul 16, 2024, 06:42 PM UTC
Duration
1h 28m
Timeline · 2 updates
  1. monitoring Jul 16, 2024, 05:13 PM UTC

    We've detected a failover from the unplanned maintenance by upstream provider at the Sydney location from 14:41 PM UTC to 16:41 PM UTC. Our monitoring systems have not identified any connectivity issues, and we will continue to monitor the situation to ensure that the service has returned to normal

  2. resolved Jul 16, 2024, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 15, 2024

DSM SaaS AMER - Service Degradation.

Detected by Pingoru
Jul 15, 2024, 02:38 PM UTC
Resolved
Jul 17, 2024, 03:49 PM UTC
Duration
2d 1h
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 6 updates
  1. investigating Jul 15, 2024, 02:38 PM UTC

    We are seeing in intermittent issue with one of the East Coast Data Center.

  2. identified Jul 15, 2024, 03:40 PM UTC

    A workaround has been implemented, however, customers may experience some latency when accessing AMER-DSM-SaaS.

  3. identified Jul 16, 2024, 01:18 PM UTC

    The issue was identified as a fault in a networking device on our provider's end. A workaround has been implemented, diverting traffic from the problematic provider POP. However, customers may experience some latency when accessing AMER-DSM-SaaS. Our service provider is still investigating the network service issue that caused this outage to ensure it is safe to route traffic back to this POP.

  4. identified Jul 16, 2024, 05:32 PM UTC

    We'll be performing maintenance to bring the traffic back to DC-11 POP.

  5. monitoring Jul 17, 2024, 04:21 AM UTC

    The maintenance is complete, and traffic is now being routed to all our data centers. We will continue to monitor the situation to ensure that the service has returned to normal.

  6. resolved Jul 17, 2024, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2024

DSM SaaS UK is Down

Detected by Pingoru
Jul 09, 2024, 08:29 AM UTC
Resolved
Jul 09, 2024, 08:36 PM UTC
Duration
12h 7m
Affected: Service availabilityKey ManagementKey usage (Cryptographic operation)
Timeline · 3 updates
  1. investigating Jul 09, 2024, 08:29 AM UTC

    We are currently investigating the issue.

  2. monitoring Jul 09, 2024, 08:37 AM UTC

    UK DSM SaaS is now operational and is under continuous monitoring.

  3. resolved Jul 09, 2024, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →