Fortanix SaaS experienced a major incident on July 15, 2024 affecting Service availability and Key Management and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2024, 02:38 PM UTC
We are seeing in intermittent issue with one of the East Coast Data Center.
- identified Jul 15, 2024, 03:40 PM UTC
A workaround has been implemented, however, customers may experience some latency when accessing AMER-DSM-SaaS.
- identified Jul 16, 2024, 01:18 PM UTC
The issue was identified as a fault in a networking device on our provider's end. A workaround has been implemented, diverting traffic from the problematic provider POP. However, customers may experience some latency when accessing AMER-DSM-SaaS. Our service provider is still investigating the network service issue that caused this outage to ensure it is safe to route traffic back to this POP.
- identified Jul 16, 2024, 05:32 PM UTC
We'll be performing maintenance to bring the traffic back to DC-11 POP.
- monitoring Jul 17, 2024, 04:21 AM UTC
The maintenance is complete, and traffic is now being routed to all our data centers. We will continue to monitor the situation to ensure that the service has returned to normal.
- resolved Jul 17, 2024, 03:49 PM UTC
This incident has been resolved.