Fortanix SaaS incident

DSM Saas | APAC region | Intermittent timeouts issue in the Tokyo region

Notice Resolved View vendor source →

Fortanix SaaS experienced a notice incident on May 16, 2025 affecting Service availability and Key Management and 1 more component, lasting 12h 11m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 12:41 AM UTC
Resolved
May 16, 2025, 12:53 PM UTC
Duration
12h 11m
Detected by Pingoru
May 16, 2025, 12:41 AM UTC

Affected components

Service availabilityKey ManagementKey usage (Cryptographic operation)

Update timeline

  1. monitoring May 16, 2025, 12:41 AM UTC

    We experienced the intermittent timeouts issue in Tokyo Data Center APAC region from May 15th, 2025 at 23:35 UTC to May 16th, 2025 at 00:17 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

  2. resolved May 16, 2025, 12:53 PM UTC

    This incident has been resolved.