Forsta incident
KSA site - Issues with Services on KSA site after maintenance earlier today
Forsta experienced a major incident on September 9, 2026 affecting CAWI and Task system and 1 more component, lasting 21h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 09:07 PM UTC
Investigating Service Degradation – KSA Region We are currently investigating service issues impacting our KSA site following scheduled maintenance performed earlier today. Our engineering team is actively working to restore full functionality. We apologize for the inconvenience and will provide further updates as they become available.
- monitoring Sep 10, 2026, 11:51 AM UTC
Resolution: The service issues impacting our KSA site have been fully resolved, and all systems are operating normally. What Happened: Following earlier routine maintenance, several background server nodes experienced a connectivity issue with our network storage services, leading to temporary access errors and site instability. Our engineering team isolated the affected servers, safely redirected traffic to healthy systems, and re-established normal storage connections. Next Steps: The site is fully functional, and we are continuously monitoring performance to ensure stability. Our team is conducting a thorough post-incident analysis alongside our infrastructure partners to determine the root cause and prevent future recurrence. We sincerely appreciate your patience.
- resolved Sep 10, 2026, 06:14 PM UTC
The issues impacting our KSA site have been resolved, and all core systems are operational. Our engineering team will continue monitoring performance throughout the evening to ensure ongoing stability as traffic normalizes. We appreciate your patience.