Forsta incident

Forsta Plus: We have identified an issue with the display of Action Management case data for several clients across some environments

Minor Resolved View vendor source →

Forsta experienced a minor incident on May 20, 2026 affecting Studio viewers and Studio viewers and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 12:18 PM UTC
Resolved
May 21, 2026, 07:47 PM UTC
Duration
1d 7h
Detected by Pingoru
May 20, 2026, 12:18 PM UTC

Affected components

Studio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersFoundations

Update timeline

  1. investigating May 20, 2026, 12:18 PM UTC

    Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets. Note that case creation is not affected at this time. We are actively investigating.

  2. monitoring May 20, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results. Initial results seem promising. Will continue to monitor throughout the rest of the day and tomorrow's deployment. A few customers may continue to see errors throughout the day, but these should clear up by tomorrow. Will provide an update tomorrow morning.

  3. identified May 21, 2026, 12:49 PM UTC

    The situation remains stable on most sites. We are now seeing this issue on the AUS site, but that should resolve with the next deployment, which should be within the next few hours. I will provide an update within four hours.

  4. monitoring May 21, 2026, 06:11 PM UTC

    Case data should be up to date on all sites now. Will monitor for a few hours to confirm.

  5. resolved May 21, 2026, 07:47 PM UTC

    This issue has been resolved.