Forsta incident

Forsta Plus: We have identified an issue with the display of Action Management case data for several clients across some environments

Minor Ongoing View vendor source →

Forsta is currently experiencing a minor incident affecting Studio viewers and Studio viewers and 1 more component, which began 9h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 12:18 PM UTC
Resolved
Ongoing
Duration
● 8h 56m
Detected by Pingoru
May 20, 2026, 12:18 PM UTC

Affected components

Studio viewersStudio viewersStudio designersStudio designersFoundations

Update timeline

  1. investigating May 20, 2026, 12:18 PM UTC

    Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets. Note that case creation is not affected at this time. We are actively investigating.

  2. monitoring May 20, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results. Initial results seem promising. Will continue to monitor throughout the rest of the day and tomorrow's deployment. A few customers may continue to see errors throughout the day, but these should clear up by tomorrow. Will provide an update tomorrow morning.