Forsta incident

Forsta Plus: We are currently investigating an issue with stability for the Euro SaaS site.

Notice Resolved View vendor source →

Forsta experienced a notice incident on June 10, 2026 affecting CAPI and CATI and 1 more component, lasting 5d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 10:38 AM UTC
Resolved
Jun 16, 2026, 08:40 AM UTC
Duration
5d 22h
Detected by Pingoru
Jun 10, 2026, 10:38 AM UTC

Affected components

CAPICATICAWIReportal viewersStudio viewersReportal designersStudio designersTask systemSurvey designerText analytics

Update timeline

  1. investigating Jun 10, 2026, 10:38 AM UTC

    We are currently investigating stability and performance issues affecting our Euro SaaS environment. Customers may experience slowness, intermittent errors, or degraded availability across multiple areas of the platform, including survey respondent access, professional user actions, and CATI operations. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. identified Jun 10, 2026, 12:37 PM UTC

    A fix is currently being implemented, and site stability has already improved for many users. We continue to monitor the environment closely and are actively working to fully resolve the remaining issues. Some customers may still experience intermittent slowness or degraded performance. We will provide another update as more information becomes available.

  3. identified Jun 11, 2026, 07:49 AM UTC

    Overnight, we implemented additional infrastructure changes to further improve stability across the Euro SaaS environment. Platform performance and stability have continued to improve, and current indicators show a positive trend. We are continuing to closely monitor the environment to ensure services remain stable and to address any remaining issues. We will provide further updates as needed.

  4. identified Jun 12, 2026, 07:23 PM UTC

    The Euro SaaS environment is continuing to perform well following the infrastructure changes implemented recently. We are seeing stable performance across affected services and have not observed any significant issues since the changes were made. While conditions look good, we will continue to closely monitor the environment to ensure stability is maintained and to quickly address any unexpected issues. We will provide further updates if there are any changes to the situation.

  5. resolved Jun 16, 2026, 08:40 AM UTC

    This issue has been resolved.