Forsta incident

Forsta Plus: We have identified an issue with Action management case generation on US SaaS site

Minor Resolved View vendor source →

Forsta experienced a minor incident on May 21, 2026 affecting Studio viewers and Studio designers, lasting 21h 36m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 04:46 PM UTC
Resolved
May 22, 2026, 02:23 PM UTC
Duration
21h 36m
Detected by Pingoru
May 21, 2026, 04:46 PM UTC

Affected components

Studio viewersStudio designers

Update timeline

  1. investigating May 21, 2026, 04:46 PM UTC

    Cases are not being generated on the US site. We are investigating. We are looking into performing a rollback. Will provide an update ASAP.

  2. monitoring May 21, 2026, 05:37 PM UTC

    We have rolled back the affected component. Case creation appears to be working now. We will monitor for the rest of the day.

  3. monitoring May 21, 2026, 07:46 PM UTC

    Case generation is catching up, but it may take until tomorrow morning before all missed cases are generated. It is recommended that triggers on the US be set to a case creation window of 3 days or higher to make sure that no cases are missed.

  4. resolved May 22, 2026, 02:23 PM UTC

    This issue has been resolved.