Forsta incident

Service Disruption – Aus.hxplatform.com (Australia Cloud site)

Notice Resolved View vendor source →

Forsta experienced a notice incident on June 2, 2026 affecting Reportal viewers and Studio viewers and 1 more component, lasting 3d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 12:14 AM UTC
Resolved
Jun 05, 2026, 05:35 PM UTC
Duration
3d 17h
Detected by Pingoru
Jun 02, 2026, 12:14 AM UTC

Affected components

Reportal viewersStudio viewersReportal designersStudio designersTask system

Update timeline

  1. investigating Jun 02, 2026, 12:14 AM UTC

    Product Family: Forsta Plus Affected Environment: Forsta Plus AUS Affected Components: Task System Studio Viewers Reportal Designers Reportal Viewers Description: Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal. Current Status: Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions. Next Update: We will provide another update once further progress has been made or resolution steps are confirmed. We appreciate your patience and understanding while we work to restore full-service performance.

  2. monitoring Jun 02, 2026, 11:30 PM UTC

    Current Status: Monitoring The Forsta Cloud Operations has implemented several changes to improve system stability and performance in the AUS Cloud environment. These actions have been completed and the environment is now being closely monitored. Actions taken include: Adjustments to recent platform changes to stabilize performance Increased capacity on key database resources Cleanup of system storage to optimize performance What this means: We are seeing initial signs of improvement, and the system is currently stable. Our teams are continuing to monitor closely to ensure performance remains consistent during Australian business hours. Next Update: We will provide further updates as we continue monitoring or if any additional actions are required.

  3. monitoring Jun 03, 2026, 02:02 AM UTC

    The Forsta Cloud Operations has implemented additional performance improvements, including adding additional server memory in the AUS environment. The system is currently stable and under close monitoring.

  4. resolved Jun 05, 2026, 05:35 PM UTC

    This issue has been resolved.