Forethought AI Outage History

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Forethought AI had 20 outages in the last 2 years totaling 99h 33m of downtime — averaging 0.8 incidents per month.

There were 20 Forethought AI outages since August 1, 2024 totaling 99h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.forethought.ai

Critical July 9, 2026

Elevated errors loading Solve Widget

Detected by Pingoru
Jul 09, 2026, 05:31 PM UTC
Resolved
Jul 09, 2026, 05:53 PM UTC
Duration
22m
Affected: Solve WidgetSolve EmailSolve VoiceSolve for Slack
Timeline · 3 updates
  1. identified Jul 09, 2026, 05:31 PM UTC

    We are currently investigating an issue where the Solve Widget is failing to load for some customers. Our engineering team has identified a potential cause and is in the process of rolling back suspected changes to restore service.

  2. monitoring Jul 09, 2026, 05:40 PM UTC

    The suspected changes have been successfully rolled back. We are currently seeing traffic recovering and the Solve Widget is beginning to load successfully for affected customers.

  3. resolved Jul 09, 2026, 05:53 PM UTC

    This incident has been fully resolved. The Solve Widget is now loading normally for all customers, and our monitoring confirms that performance and traffic have returned to stable levels following the rollback.

Read the full incident report →

Minor April 2, 2026

Solve Voice Call Quality Degradation

Detected by Pingoru
Apr 02, 2026, 07:59 PM UTC
Resolved
Apr 02, 2026, 08:19 PM UTC
Duration
19m
Affected: Solve Voice
Timeline · 2 updates
  1. investigating Apr 02, 2026, 07:59 PM UTC

    We are currently experiencing degraded call quality within Solve Voice. We have identified that this is due to an ongoing incident with our core communications provider. We have switched calls to our backup provider in the meantime. We are monitoring the situation closely and will provide updates as they become available.

  2. resolved Apr 02, 2026, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Dashboard Outage

Detected by Pingoru
Feb 03, 2026, 06:39 PM UTC
Resolved
Feb 03, 2026, 09:29 PM UTC
Duration
2h 49m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Feb 03, 2026, 06:39 PM UTC

    Dashboard is currently unavailable for all users. We are investigating and will provide updates shortly.

  2. monitoring Feb 03, 2026, 06:47 PM UTC

    We have rolled back to the latest stable deployment and the dashboard is functional. We are investigating the root cause and will continue to monitor.

  3. resolved Feb 03, 2026, 09:29 PM UTC

    This incident has been resolved. The issue looks to have resulted from the earlier Cloudflare outage. Dashboard is now stable.

Read the full incident report →

Critical February 3, 2026

Invalid Solve Conversations in Dashboard Insights

Detected by Pingoru
Feb 03, 2026, 06:28 PM UTC
Resolved
Feb 05, 2026, 12:34 AM UTC
Duration
1d 6h
Affected: Dashboard
Timeline · 4 updates
  1. identified Feb 03, 2026, 06:28 PM UTC

    We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id. A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.

  2. identified Feb 04, 2026, 03:39 PM UTC

    Update: We are currently in the process of cleaning the affected historical data. You will see your analytics returning to normal levels over the next 24 hours as this process completes.

  3. identified Feb 05, 2026, 12:27 AM UTC

    Update: The data cleanup is complete. All Dashboard Insights and historical analytics have returned to normal. This incident is resolved.

  4. resolved Feb 05, 2026, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Third-Party Outage: Intercom Connectivity Issues

Detected by Pingoru
Jan 09, 2026, 08:11 PM UTC
Resolved
Jan 09, 2026, 09:18 PM UTC
Duration
1h 6m
Affected: Solve WidgetSolve Email
Timeline · 2 updates
  1. identified Jan 09, 2026, 08:11 PM UTC

    Intercom Customers are currently experiencing a service disruption affecting Solve Widget and Solve Email due to an ongoing outage with Intercom. We are closely monitoring Intercom’s status - https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates We will provide updates as more information becomes available.

  2. resolved Jan 09, 2026, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Analytics Visibility Issues

Detected by Pingoru
Jan 09, 2026, 03:13 PM UTC
Resolved
Jan 09, 2026, 08:16 PM UTC
Duration
5h 3m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Jan 09, 2026, 03:13 PM UTC

    We are currently investigating an issue where Solve analytics data is not appearing on the Forethought dashboard.

  2. identified Jan 09, 2026, 03:58 PM UTC

    The issue has been identified and a fix is being released.

  3. identified Jan 09, 2026, 06:05 PM UTC

    We have implemented a fix and confirmed that analytics jobs are now processing correctly. Analytics will return to Dashboard as these jobs complete.

  4. resolved Jan 09, 2026, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 2, 2025

Solve Voice Outage

Detected by Pingoru
Dec 02, 2025, 10:00 PM UTC
Resolved
Dec 02, 2025, 11:54 PM UTC
Duration
1h 54m
Affected: DashboardSolve Voice
Timeline · 5 updates
  1. investigating Dec 02, 2025, 10:00 PM UTC

    We are currently investigating an issue affecting Solve Voice. At this time: - Intents are failing to execute for live conversations. - Intents are unavailable to view in the Dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as soon as we have more information.

  2. identified Dec 02, 2025, 10:14 PM UTC

    We’ve identified the issue affecting Solve Voice. Our team is currently implementing a fix. We’ll provide another update once the fix is deployed and functionality is fully restored.

  3. identified Dec 02, 2025, 10:59 PM UTC

    Dashboard functionality for viewing intents has been restored. We are continuing to work on fully restoring execution for live conversations. We’ll share another update as soon as the remaining issue is resolved.

  4. monitoring Dec 02, 2025, 11:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 02, 2025, 11:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Elevated API Errors due to Cloudflare Global Network Outage

Detected by Pingoru
Nov 18, 2025, 02:05 PM UTC
Resolved
Nov 18, 2025, 03:49 PM UTC
Duration
1h 44m
Affected: DashboardSolve WidgetAssistAPITriageDiscoverSolve EmailSolve VoiceSolve for Slack
Timeline · 6 updates
  1. investigating Nov 18, 2025, 02:35 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Nov 18, 2025, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 18, 2025, 02:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 18, 2025, 03:01 PM UTC

    Cloudflare has just shared that "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.". https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  5. monitoring Nov 18, 2025, 03:25 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2025

Solve Voice

Detected by Pingoru
Oct 27, 2025, 08:29 PM UTC
Resolved
Oct 27, 2025, 09:00 PM UTC
Duration
31m
Affected: Solve Voice
Timeline · 2 updates
  1. identified Oct 27, 2025, 08:29 PM UTC

    We are currently experiencing issues with a third-party Speech-to-Text (STT) provider that may impact Solve Voice functionality. Affected users may notice issues with audio responses during calls. Our engineering team is actively working on mitigations while we monitor the provider’s recovery. We will share updates as we learn more.

  2. resolved Oct 27, 2025, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Solve Voice Call Transfers

Detected by Pingoru
Oct 21, 2025, 07:01 PM UTC
Resolved
Oct 22, 2025, 12:41 AM UTC
Duration
5h 40m
Affected: Solve Voice
Timeline · 3 updates
  1. monitoring Oct 21, 2025, 07:01 PM UTC

    We are currently monitoring an issue affecting Solve Voice call transfers due to a Twilio service disruption. As a result, some users may experience errors or failures when transferring calls. Our engineering team is actively working on mitigations within our systems while monitoring Twilio’s status and recovery efforts. We will provide updates as we make progress.

  2. monitoring Oct 21, 2025, 10:28 PM UTC

    Twilio is reporting recovery, and we are seeing improvements in Solve Voice call transfers. Some users may still experience intermittent issues as systems fully stabilize. Our team continues to monitor performance and will provide another update once the service is fully restored.

  3. resolved Oct 22, 2025, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS Outage Impacting Helpdesk Integrations

Detected by Pingoru
Oct 20, 2025, 07:26 PM UTC
Resolved
Oct 20, 2025, 11:29 PM UTC
Duration
4h 3m
Affected: Solve WidgetSolve EmailSolve for Slack
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 07:26 PM UTC

    We are currently monitoring the AWS service outage that is impacting connectivity with certain Helpdesk systems. This may cause intermittent issues with handoffs or message delivery between Forethought and your Helpdesk platform.

  2. resolved Oct 20, 2025, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2025

Solve for Slack Outage

Detected by Pingoru
Aug 13, 2025, 09:22 PM UTC
Resolved
Aug 14, 2025, 12:57 AM UTC
Duration
3h 34m
Affected: Solve for Slack
Timeline · 4 updates
  1. investigating Aug 13, 2025, 09:22 PM UTC

    There's currently an issue affecting Solve for Slack. The team is investigating now. We will provide updates when more information is available.

  2. identified Aug 13, 2025, 09:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2025, 09:52 PM UTC

    A fix has been implemented and we are monitoring results

  4. resolved Aug 14, 2025, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 8, 2025

Solve Voice TTS

Detected by Pingoru
Aug 08, 2025, 06:25 PM UTC
Resolved
Aug 08, 2025, 07:01 PM UTC
Duration
36m
Affected: Solve Voice
Timeline · 3 updates
  1. identified Aug 08, 2025, 06:25 PM UTC

    There is currently an active issue with our primary TTS provider. The Voice AI Agent will sound different as the fallback TTS provider is currently be utilized. We will provide further updates throughout the day.

  2. monitoring Aug 08, 2025, 06:44 PM UTC

    The issue has been resolved. We are moving customers back to the primary TTS provider.

  3. resolved Aug 08, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Partial degradation of Solve Widget Analytics Dashboards

Detected by Pingoru
Apr 10, 2025, 06:10 PM UTC
Resolved
Apr 11, 2025, 12:08 AM UTC
Duration
5h 57m
Affected: Dashboard
Timeline · 5 updates
  1. investigating Apr 10, 2025, 06:10 PM UTC

    Solve Widget analytics pages are not showing recent data for some tables. We expect this issue to persist intermittently throughout the day while fixes are implemented.

  2. investigating Apr 10, 2025, 06:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 10, 2025, 09:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 10, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 11, 2025, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2024

Latency Spikes

Detected by Pingoru
Nov 21, 2024, 12:22 AM UTC
Resolved
Nov 21, 2024, 12:50 AM UTC
Duration
28m
Affected: Solve Widget
Timeline · 3 updates
  1. investigating Nov 21, 2024, 12:22 AM UTC

    Some widget conversations are experiencing higher than normal latency. We are investigating the issue.

  2. monitoring Nov 21, 2024, 12:42 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Nov 21, 2024, 12:50 AM UTC

    This incident has been resolved

Read the full incident report →

Major October 2, 2024

Partial degradation of intent prediction and Autoflows

Detected by Pingoru
Oct 02, 2024, 04:06 PM UTC
Resolved
Oct 02, 2024, 04:52 PM UTC
Duration
46m
Affected: Solve WidgetTriage
Timeline · 5 updates
  1. investigating Oct 02, 2024, 04:06 PM UTC

    We are investigating the issue.

  2. investigating Oct 02, 2024, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2024, 04:18 PM UTC

    The issue has been identified and we are working on a fix.

  4. monitoring Oct 02, 2024, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 02, 2024, 04:52 PM UTC

    This incident has been resolved. All services are working as expected.

Read the full incident report →

Major September 11, 2024

Intermittent Solve Data Tables not Showing Data

Detected by Pingoru
Sep 11, 2024, 03:54 PM UTC
Resolved
Sep 12, 2024, 09:00 PM UTC
Duration
1d 5h
Affected: Dashboard
Timeline · 4 updates
  1. identified Sep 11, 2024, 03:54 PM UTC

    Solve analytics pages are not showing data for some tables. We expect this issue to persist intermittently throughout the day while fixes are implemented.

  2. monitoring Sep 11, 2024, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 11, 2024, 08:24 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 12, 2024, 09:00 PM UTC

    This incident has been resolved

Read the full incident report →

Major September 9, 2024

Solve Analytics tables missing data

Detected by Pingoru
Sep 09, 2024, 11:43 PM UTC
Resolved
Sep 10, 2024, 01:08 AM UTC
Duration
1h 25m
Affected: Dashboard
Timeline · 5 updates
  1. investigating Sep 09, 2024, 11:43 PM UTC

    Some Solve data tables are not returning information. We are currently investigating the cause of this outage.

  2. identified Sep 10, 2024, 12:35 AM UTC

    The issue has been identified and data is returning to tables

  3. monitoring Sep 10, 2024, 12:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 10, 2024, 12:58 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 10, 2024, 01:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 9, 2024

Assist not responding

Detected by Pingoru
Sep 09, 2024, 04:00 PM UTC
Resolved
Sep 09, 2024, 07:30 PM UTC
Duration
3h 29m
Affected: Assist
Timeline · 2 updates
  1. identified Sep 10, 2024, 11:06 PM UTC

    Feed, summarization and response generation are not loading, we've identified the issue and working on a fix

  2. resolved Sep 10, 2024, 11:08 PM UTC

    The issue has been resolved and Assist is back to normal.

Read the full incident report →

Minor August 1, 2024

Partial Performance Degradation

Detected by Pingoru
Aug 01, 2024, 02:30 PM UTC
Resolved
Aug 01, 2024, 03:00 PM UTC
Duration
30m
Affected: DashboardSolve WidgetAssistTriageSolve Email
Timeline · 2 updates
  1. investigating Aug 01, 2024, 04:45 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 01, 2024, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →