Resolved after 4 hours 3 minutes, affecting Solve Widget and Solve Email and 1 more, on October 20, 2025.
We are currently monitoring the AWS service outage that is impacting connectivity with certain Helpdesk systems. This may cause intermittent issues with handoffs or message delivery between Forethought and your Helpdesk platform.
Affected components
Solve WidgetSolve EmailSolve for Slack
Update timeline
- monitoring Oct 20, 2025, 07:26 PM UTC
We are currently monitoring the AWS service outage that is impacting connectivity with certain Helpdesk systems. This may cause intermittent issues with handoffs or message delivery between Forethought and your Helpdesk platform.
- resolved Oct 20, 2025, 11:29 PM UTC
This incident has been resolved.
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Amazon Web Services