Forethought AI incident

AWS Outage Impacting Helpdesk Integrations

Minor Resolved View vendor source →

Forethought AI experienced a minor incident on October 20, 2025 affecting Solve Widget and Solve Email and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:26 PM UTC
Resolved
Oct 20, 2025, 11:29 PM UTC
Duration
4h 3m
Detected by Pingoru
Oct 20, 2025, 07:26 PM UTC

Affected components

Solve WidgetSolve EmailSolve for Slack

Update timeline

  1. monitoring Oct 20, 2025, 07:26 PM UTC

    We are currently monitoring the AWS service outage that is impacting connectivity with certain Helpdesk systems. This may cause intermittent issues with handoffs or message delivery between Forethought and your Helpdesk platform.

  2. resolved Oct 20, 2025, 11:29 PM UTC

    This incident has been resolved.