Forethought AI experienced a critical incident on July 9, 2026 affecting Solve Widget and Solve Email and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2026, 05:31 PM UTC
We are currently investigating an issue where the Solve Widget is failing to load for some customers. Our engineering team has identified a potential cause and is in the process of rolling back suspected changes to restore service.
- monitoring Jul 09, 2026, 05:40 PM UTC
The suspected changes have been successfully rolled back. We are currently seeing traffic recovering and the Solve Widget is beginning to load successfully for affected customers.
- resolved Jul 09, 2026, 05:53 PM UTC
This incident has been fully resolved. The Solve Widget is now loading normally for all customers, and our monitoring confirms that performance and traffic have returned to stable levels following the rollback.