Forethought AI experienced a major incident on December 2, 2025 affecting Dashboard and Solve Voice, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2025, 10:00 PM UTC
We are currently investigating an issue affecting Solve Voice. At this time: - Intents are failing to execute for live conversations. - Intents are unavailable to view in the Dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates as soon as we have more information.
- identified Dec 02, 2025, 10:14 PM UTC
We’ve identified the issue affecting Solve Voice. Our team is currently implementing a fix. We’ll provide another update once the fix is deployed and functionality is fully restored.
- identified Dec 02, 2025, 10:59 PM UTC
Dashboard functionality for viewing intents has been restored. We are continuing to work on fully restoring execution for live conversations. We’ll share another update as soon as the remaining issue is resolved.
- monitoring Dec 02, 2025, 11:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2025, 11:54 PM UTC
This incident has been resolved.