Forethought AI experienced a minor incident on August 8, 2025 affecting Solve Voice, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Solve Voice
Update timeline
- identified Aug 08, 2025, 06:25 PM UTC
There is currently an active issue with our primary TTS provider. The Voice AI Agent will sound different as the fallback TTS provider is currently be utilized. We will provide further updates throughout the day.
- monitoring Aug 08, 2025, 06:44 PM UTC
The issue has been resolved. We are moving customers back to the primary TTS provider.
- resolved Aug 08, 2025, 07:01 PM UTC
This incident has been resolved.