Forethought AI incident

Elevated API Errors due to Cloudflare Global Network Outage

Critical Resolved View vendor source →

Forethought AI experienced a critical incident on November 18, 2025 affecting Dashboard and Solve Widget and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:05 PM UTC
Resolved
Nov 18, 2025, 03:49 PM UTC
Duration
1h 44m
Detected by Pingoru
Nov 18, 2025, 02:05 PM UTC

Affected components

DashboardSolve WidgetAssistAPITriageDiscoverSolve EmailSolve VoiceSolve for Slack

Update timeline

  1. investigating Nov 18, 2025, 02:35 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Nov 18, 2025, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 18, 2025, 02:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 18, 2025, 03:01 PM UTC

    Cloudflare has just shared that "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.". https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  5. monitoring Nov 18, 2025, 03:25 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 18, 2025, 03:49 PM UTC

    This incident has been resolved.