Forethought AI incident
Third-Party Outage: Intercom Connectivity Issues
Resolved after 1 hour 6 minutes, affecting Solve Widget and Solve Email, on January 9, 2026.
Intercom Customers are currently experiencing a service disruption affecting Solve Widget and Solve Email due to an ongoing outage with Intercom. We are closely monitoring Intercom’s status - https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates We will provide updates as more information becomes available.
Affected components
Update timeline
- identified Jan 09, 2026, 08:11 PM UTC
Intercom Customers are currently experiencing a service disruption affecting Solve Widget and Solve Email due to an ongoing outage with Intercom. We are closely monitoring Intercom’s status - https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates We will provide updates as more information becomes available.
- resolved Jan 09, 2026, 09:18 PM UTC
This incident has been resolved.
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