Forethought AI incident

Third-Party Outage: Intercom Connectivity Issues

Minor Resolved View vendor source →

Forethought AI experienced a minor incident on January 9, 2026 affecting Solve Widget and Solve Email, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:11 PM UTC
Resolved
Jan 09, 2026, 09:18 PM UTC
Duration
1h 6m
Detected by Pingoru
Jan 09, 2026, 08:11 PM UTC

Affected components

Solve WidgetSolve Email

Update timeline

  1. identified Jan 09, 2026, 08:11 PM UTC

    Intercom Customers are currently experiencing a service disruption affecting Solve Widget and Solve Email due to an ongoing outage with Intercom. We are closely monitoring Intercom’s status - https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates We will provide updates as more information becomes available.

  2. resolved Jan 09, 2026, 09:18 PM UTC

    This incident has been resolved.