Ongoing since 03:31 PM UTC, affecting Direct Billing.
Dear Customer, EE have identified the issue and services have recovering strongly. We are seeing transactions being processed as normal. The underlying cause remain under investigation and we will update you in due course. Kind Regards,
Affected components
Update timeline
- investigating Oct 28, 2026, 03:31 PM UTC
Dear Customer Please be advised EE is experiencing issues impacting their Direct Billing platform, from approximately 2:50pm. They are aware of the issue and it is being investigated. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- monitoring Oct 28, 2026, 04:33 PM UTC
Dear Customer, EE have identified the issue and services have recovering strongly. We are seeing transactions being processed as normal. The underlying cause remain under investigation and we will update you in due course. Kind Regards,
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