Fonix incident

O2 Premium SMS Issue

Major Resolved View vendor source →

Fonix experienced a major incident on October 13, 2026 affecting O2-UK, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 01:53 AM UTC
Resolved
Oct 13, 2026, 04:44 AM UTC
Duration
2h 51m
Detected by Pingoru
Oct 13, 2026, 01:53 AM UTC

Affected components

O2-UK

Update timeline

  1. investigating Oct 13, 2026, 01:53 AM UTC

    Dear Customer Please be advised that O2 are currently experiencing issues on their network since 01:50 impacting Premium MT traffic. The issue has been raised into O2 who are currently investigating. We will let you know as soon as we have further information. Kind regards Fonix Operations Team

  2. investigating Oct 13, 2026, 01:54 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2026, 04:44 AM UTC

    Dear Customer Please be advised that the O2 Premium SMS has been resolved at 05:10. Please do not hesitate to contact us if you have any queries. Kind regards Fonix Operations Team