Fonix experienced a notice incident on October 10, 2026 affecting Direct Billing, lasting 10h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Billing
Update timeline
- identified Oct 10, 2026, 10:35 PM UTC
Dear Customer Please be advised Vodafone are currently experiencing issues on their Direct Billing platform. We have raised it into them and they are investigating. We will update you as soon as we have any further information. Kind regards, Fonix Operations Team
- resolved Oct 11, 2026, 09:19 AM UTC
Dear Customer Please be advised that the issue impacting Vodafone Direct Billing appears to have been resolved at approximately 3:30 AM. Please do not hesitate to contact us if you have any queries. Kind regards Fonix Operations Team