Fonix experienced a notice incident on October 2, 2026 affecting Premium SMS Gateway and Three-UK, lasting 7d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 08:23 AM UTC
Dear Customer Please be advised that Three are currently experiencing intermittent issues, affecting MOs and billed MTs on certain shortcodes. Some Three customers may be experiencing failures when sending MOs to shortcodes, and intermittent issues with billed MTs being successfully charged. The issue has been raised into Three who are currently investigating. We will let you know as soon as we have further information. Kind regards Fonix Operations Team
- investigating Oct 05, 2026, 12:57 PM UTC
Dear Customer, Three are still experiencing intermittent issues affecting MOs and billed MTs on certain shortcodes. Three are investigating this issue and we're in regular contact with them to push for a resolution as quickly as possible. Three haven't confirmed the cause yet but we'll update you as soon as we hear more. Thank you for your patience in the meantime. Kind regards, Fonix Operations Team
- investigating Oct 07, 2026, 03:37 PM UTC
Dear Customer, Three are still experiencing intermittent issues affecting MOs and billed MTs on certain shortcodes. Three are investigating this issue and we're in regular contact with them to push for a resolution as quickly as possible. Three haven't confirmed the cause yet but we'll update you as soon as we hear more. Thank you for your patience in the meantime. Kind regards, Fonix Operations Team
- identified Oct 07, 2026, 03:49 PM UTC
Dear Customer, Three are still experiencing intermittent issues affecting MOs and billed MTs on certain shortcodes. Three are investigating this issue and we're in regular contact with them to push for a resolution as quickly as possible. Three haven't confirmed the cause yet but we'll update you as soon as we have more information. Thank you for your patience in the meantime. Kind regards, Fonix Operations Team
- monitoring Oct 07, 2026, 04:35 PM UTC
Dear Customer We believe the intermittent issue impacting MO and MT messaging on the Three network has now been resolved. We have not received formal confirmation from Three as yet, or any information as to the cause of the issue, but we will continue to monitor until full resolution is confirmed. Kind regards Fonix Operations Team
- resolved Oct 09, 2026, 12:21 PM UTC
This incident has been resolved.