Follow Up Boss incident
Delays in call transcription and summarization for subset of users
Minor Vendor's status page →
Resolved after 59 minutes, affecting Follow Up Boss Web Application, on May 12, 2025.
We're seeing delay times returning to normal. We will continue to monitor to ensure stability.
Affected components
Follow Up Boss Web Application
Update timeline
- identified May 12, 2025, 08:12 PM UTC
We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.
- monitoring May 12, 2025, 08:34 PM UTC
We're seeing delay times returning to normal. We will continue to monitor to ensure stability.
- resolved May 12, 2025, 09:12 PM UTC
This incident has been resolved.
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