Resolved after 1 hour 31 minutes, affecting Follow Up Boss Web Application and API and 1 more, on December 9, 2025.
The implemented fix was successful and Follow Up Boss systems are operational. We are continuing to monitor the recovered systems carefully and implement changes to prevent recurrence.
Affected components
Update timeline
- investigating Dec 09, 2025, 09:34 PM UTC
We are currently experiencing a service disruption. We are working to identify the root cause and implement a solution. This disruption is affecting a broad number of customers and features of Follow Up Boss. We will post updates here as they become available.
- identified Dec 09, 2025, 09:59 PM UTC
The root cause of the incident has been identified, a solution applied, and Follow Up Boss systems are recovering. We are monitoring the recovery to ensure systems are stable. Further updates will be posted here as we continue to monitor this incident.
- monitoring Dec 09, 2025, 10:08 PM UTC
The implemented fix was successful and Follow Up Boss systems are operational. We are continuing to monitor the recovered systems carefully and implement changes to prevent recurrence.
- resolved Dec 09, 2025, 11:06 PM UTC
This incident has been resolved.
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