Flutterwave incident
[ZAR] Service Restored: Processing Interruption on Incoming Payments
Resolved after 16 hours 21 minutes, affecting Collections APIs, on November 14, 2026.
We are pleased to confirm that our third-party service provider has restored service. Customers can once again complete ZAR payments as usual. Our team will keep monitoring closely to make sure processing remains stable. Thank you for your understanding, and we apologize for the interruption you experienced.
Affected components
Update timeline
- identified Nov 14, 2026, 08:07 PM UTC
Dear Valued Merchant, You may notice that certain ZAR voucher payments are not going through as expected. This is due to a disruption with a third-party service provider. Our team is in close contact with the provider and is monitoring the situation closely. Other available payment methods can be used in the meantime. Further updates will follow as the situation develops. We apologize for the interruption and appreciate your understanding.
- resolved Nov 15, 2026, 12:29 PM UTC
We are pleased to confirm that our third-party service provider has restored service. Customers can once again complete ZAR payments as usual. Our team will keep monitoring closely to make sure processing remains stable. Thank you for your understanding, and we apologize for the interruption you experienced.
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