Flutterwave incident
Service Alert: Temporary Disruption to PDF Balance Statement Downloads
Ongoing since 02:16 PM UTC.
Dear Valued Merchant, You may currently be unable to download balance statements in PDF format. This may affect your ability to access or retrieve PDF copies of your account statements. As an alternative, CSV statement downloads remain fully available. Our technical teams are actively working to restore the affected functionality, and we will provide an update as soon as normal service is resumed. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
Update timeline
- investigating Nov 06, 2026, 02:16 PM UTC
Dear Valued Merchant, You may currently be unable to download balance statements in PDF format. This may affect your ability to access or retrieve PDF copies of your account statements. As an alternative, CSV statement downloads remain fully available. Our technical teams are actively working to restore the affected functionality, and we will provide an update as soon as normal service is resumed. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
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