Resolved after 10 minutes, affecting OTP Services, on November 5, 2026.
Please note that the issue causing delays in receiving login verification codes (OTPs) via email has been resolved. We are currently monitoring the service to ensure stability. We apologise for the inconvenience and appreciate your patience and understanding.
Affected components
Update timeline
- investigating Nov 05, 2026, 07:56 AM UTC
Dear Valued Merchant, We are currently investigating an issue causing delays in receiving login verification codes (OTPs) via email. In the meantime, you can receive your OTP via SMS or WhatsApp to log in without delay. Please select either SMS or WhatsApp on the verification screen to receive your code. We apologise for the inconvenience and will share an update once email delivery is fully restored
- resolved Nov 05, 2026, 08:07 AM UTC
Please note that the issue causing delays in receiving login verification codes (OTPs) via email has been resolved. We are currently monitoring the service to ensure stability. We apologise for the inconvenience and appreciate your patience and understanding.
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